Terry
LIFE MEMBER
http://www.towingaframes.co.uk/a-frames
December 14th 2017
Following on from the Towtal saga (see other review), with refund in hand we decide to contact TAF on the recommendation of a fellow funster..... We tell them about our saga with Towtal and they sympathise, seem to know what the problem was and give us confidence in the fact that they have rectified Towtal's work on many occasions.
They take a deposit and the work is booked in for early January 2018. They will be modifying the system already fitted and supplying a new A frame.
Early January arrives, we are called the day before we are due to take the car in. There is a part delay and they will give us a call next week.
Next week arrives and no call. We call them. We call again and again. Finally the call is answered and we are given another date.
The date arrives and is cancelled again and again, due to staff shortages/staff on a bender after birthday drinks!
We are advised that we will be called and, you've guessed it, no call.
So.....we call again, with the call on constant redial because nobody answers the bloody phone! The owner's wife then informs us that she is answering the phone from her hospital bed and gives us more excuses. We tell her we are sorry to hear that she is poorly but we do want to get this A frame fitted.
Lisa, being a skeptic says that as we have 1hr 30 mins to waste that we should take a drive down and see how busy these people really are. We are greeted by a woman of which Lisa asks her name......and, you've guessed it......it's the same woman that was just speaking to us from her hospital bed = Miraculous recovery followed by the token "Ouch" as she moved, just for effect!!!
Yet another date is arranged and by this time, we're thinking we are sorted - FINALLY.
We get the car in....we're getting excited now, it's really gonna happen......and then, the guy asks what measurements I had given his wife. I confirm the measurements, centre to centre, which is what she asks for. He's happy for a moment and then says that he didn't want centre to centre measurements. Only inner or outer measurements....so a new A frame had to be made! Another date was arranged and I had paid the balance at the wife's request, before the bank closed (and before the incorrect measurements were discovered)
The day before the day of fitting, it snows heavily......so we are not surprised that we get a call to say that it is cancelled as they can't drive into the workshop.
We accept this and we are told that when the snow has cleared, they will be in touch.
And we wait, and wait.....so we call and call......13 times later, we decide to drive down again.
We are greeted by the owner, who is a little surprised to see us, but says "your A frame has been ready for a week, pull the car in and I'll fit it now)
Whilst he's fitting it, we have a little chat about how is wife is a nightmare to answer the phone.....holding back on true feelings until the job is complete. Owner gets his wife on the phone immediately and hands me the phone. She informs me that she has been ignoring calls ending in 34 as she's being hassled by a number???!!! More excuses and reasons for why she can't answer the bloody phone, return messages or call when arranged......
It's now taken exactly 3 months from deposit payment to fitting and so we decide to give our feedback to the owner. The first thing he says that if the correct measurements were given in the first place, we wouldn't have had this delay! REALLY???!!! No apology, no explanation for the poor customer service from his wife, no comment to the lies and BS that we have been continually given.....
SO - would we recommend TAF? Hmmm, the product is great. The workmanship is great. The customer service is S**T!!
If you can put up with lies, not being able to contact them, not having calls returned, being messed about with dates etc.... go for it
ETS - His wife always starts a conversation with "To be honest with you".......You know that's her cue to lie!
Lisa & Terry
December 14th 2017
Following on from the Towtal saga (see other review), with refund in hand we decide to contact TAF on the recommendation of a fellow funster..... We tell them about our saga with Towtal and they sympathise, seem to know what the problem was and give us confidence in the fact that they have rectified Towtal's work on many occasions.
They take a deposit and the work is booked in for early January 2018. They will be modifying the system already fitted and supplying a new A frame.
Early January arrives, we are called the day before we are due to take the car in. There is a part delay and they will give us a call next week.
Next week arrives and no call. We call them. We call again and again. Finally the call is answered and we are given another date.
The date arrives and is cancelled again and again, due to staff shortages/staff on a bender after birthday drinks!
We are advised that we will be called and, you've guessed it, no call.
So.....we call again, with the call on constant redial because nobody answers the bloody phone! The owner's wife then informs us that she is answering the phone from her hospital bed and gives us more excuses. We tell her we are sorry to hear that she is poorly but we do want to get this A frame fitted.
Lisa, being a skeptic says that as we have 1hr 30 mins to waste that we should take a drive down and see how busy these people really are. We are greeted by a woman of which Lisa asks her name......and, you've guessed it......it's the same woman that was just speaking to us from her hospital bed = Miraculous recovery followed by the token "Ouch" as she moved, just for effect!!!
Yet another date is arranged and by this time, we're thinking we are sorted - FINALLY.
We get the car in....we're getting excited now, it's really gonna happen......and then, the guy asks what measurements I had given his wife. I confirm the measurements, centre to centre, which is what she asks for. He's happy for a moment and then says that he didn't want centre to centre measurements. Only inner or outer measurements....so a new A frame had to be made! Another date was arranged and I had paid the balance at the wife's request, before the bank closed (and before the incorrect measurements were discovered)
The day before the day of fitting, it snows heavily......so we are not surprised that we get a call to say that it is cancelled as they can't drive into the workshop.
We accept this and we are told that when the snow has cleared, they will be in touch.
And we wait, and wait.....so we call and call......13 times later, we decide to drive down again.
We are greeted by the owner, who is a little surprised to see us, but says "your A frame has been ready for a week, pull the car in and I'll fit it now)
Whilst he's fitting it, we have a little chat about how is wife is a nightmare to answer the phone.....holding back on true feelings until the job is complete. Owner gets his wife on the phone immediately and hands me the phone. She informs me that she has been ignoring calls ending in 34 as she's being hassled by a number???!!! More excuses and reasons for why she can't answer the bloody phone, return messages or call when arranged......
It's now taken exactly 3 months from deposit payment to fitting and so we decide to give our feedback to the owner. The first thing he says that if the correct measurements were given in the first place, we wouldn't have had this delay! REALLY???!!! No apology, no explanation for the poor customer service from his wife, no comment to the lies and BS that we have been continually given.....
SO - would we recommend TAF? Hmmm, the product is great. The workmanship is great. The customer service is S**T!!
If you can put up with lies, not being able to contact them, not having calls returned, being messed about with dates etc.... go for it
ETS - His wife always starts a conversation with "To be honest with you".......You know that's her cue to lie!
Lisa & Terry
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