Kannon Fodda
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- Feb 26, 2019
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- I Make Schoolboy Errors!
So my Sterling Power BB1260 Battery to Battery Charger unit went a bit awry after three years well outside of the 2 year warranty. In use I could see from the smartshunt that it was throttling the amperage into the battery. Quick call to Vanbitz who originally fitted it, and they suggested one of the cooling fans could have died. True enough once I could get my hand near there was a draught form one side of the heatsink vents, but not the other.
Quick email to Sterling Power who replied next day to fill out a returns form and put that with the BB unit and send it to them. It got there sometime this morning, they've looked at it, swapped out both fans, tested it, and it's on it's way back to me for a trivial amount costing far more in the P&P there and back than the repair itself. Given they didn't actually know when the BB would be on it's way to them, that's what I call impressive service
Quick email to Sterling Power who replied next day to fill out a returns form and put that with the BB unit and send it to them. It got there sometime this morning, they've looked at it, swapped out both fans, tested it, and it's on it's way back to me for a trivial amount costing far more in the P&P there and back than the repair itself. Given they didn't actually know when the BB would be on it's way to them, that's what I call impressive service