Stellantis must replace AdBlue tanks and compensate customers

[Roby2008]

I was doomscrolling and came across this article, thought it might be of interest to other Funsters ​

​

Stellantis must replace AdBlue tanks and compensate customers​

Because the AdBlue pumps of their vehicles failed prematurely and the owners had to pay for expensive repairs, the French automotive group Stellantis has to compensate its customers.

Stellantis muss AdBlue-Tanks tauschen und Kunden entschädigen

Weil die AdBlue-Pumpen ihrer Fahrzeuge vorzeitig ausfallen und die Halter teure Reparaturen zahlen mussten, muss der französische Automobilkonzern Stellantis seine Kunden entschädigen.

www.amz.de

 

[dunnah01]

I wonder how long it will take for this issue to get to the top of the UK's to-do list

 

[Coolcats]

Urea Tank Compensation Platform

Stellantis extends voluntary contribution policy on Urea Tank cases

www.stellantis.com

 

[Pausim]

Urea Tank Compensation Platform

Stellantis extends voluntary contribution policy on Urea Tank cases

www.stellantis.com

Stellantis said:
“This voluntary coverage offers benefits beyond warranty requirements for vehicles manufactured between January 2014 and August 2020, up to 210,000 kilometres.”
Why only vehicles up to August 2020? Did they then start doing AdBlue differently? Fiat Ducatos only started getting AdBlue late in 2019 when they eventually dropped their equally troublesome twin EGR alternative.

 

[Bolti]

My car has duel nationality Spanish and British, whilst on its English plates I received a letter from the Spanish transport dept informing me of a safety recall on the vehicle. Took car to local UK dealer to have the matter dealt with, they knew nothing of a recall, nothing on the system. We asked them to inquire further, car was booked in for a week later to have the work carried out.
Why are these matters ignored in the UK.

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[Coolcats]

My car has duel nationality Spanish and British, whilst on its English plates I received a letter from the Spanish transport dept informing me of a safety recall on the vehicle. Took car to local UK dealer to have the matter dealt with, they knew nothing of a recall, nothing on the system. We asked them to inquire further, car was booked in for a week later to have the work carried out.
Why are these matters ignored in the UK.

Maybe it’s an EU thing ? Who knows, maybe ask your local MP to speak with the transport secretary.

 

[Bolti]

Maybe it’s an EU thing ? Who knows, maybe ask your local MP to speak with the transport secretary.

Why would it be an EU thing? The airbags when deployed were firing metal shards in to peoples faces. A safety matter or defect when highlighted should be dealt with.

 

[Hettie's Crew]

Our 2017 Citroen C4 Picasso had this issue last year and cost us £1400 at an independent to replace the tank and injector.
Genuine from Citroen, but not new parts where used as Citroen were doing an exchange program, the replacement tank looks different and is supposed to have no parts in it that can corrode. It also now makes a pump noise for about five seconds after the car is switched off.
At no time was it suggested to us that Citroen would pay towards any of it.
I’ve just tried the link to claim and it says the site is under maintenance.

 

[oldiesontour]

IS there some kind of fudge here ...only €30 towards labour when you will be charged £150 ISH to plug in and diagnose and then possibly around the same to proxi align and check the new one works,plus if it's a straight swop maybe 1 1/2 hrs to fit ....£5/600 ? Is it possible that stealantis is paying warranty rate to dealers and through some clever accounting charging dealer rate to customers ??.
Just my sceptical view.My van has had the Adblue level warning on for 6 months now,
2020March) 28k miles but as it's likely to cost me at best near the cost of a new tank (I say at best as who knows what else they may decide it needs) I won't be claiming.I have however bought an emulator to carry in the van (4 wires to connect) that will bypass adblue and all it's associated sensors either temporarily or permanently

 

[Coolcats]

Why would it be an EU thing? The airbags when deployed were firing metal shards in to peoples faces. A safety matter or defect when highlighted should be dealt with.

Just asking....different rules/laws different markets, No airbags or studs involved...therefore its not a safety issue.

The Article states below "Consumer protection has been enforced throughout the EU" and whilst we are not member's the link I put in a previous post for claim's has the same manufacture date for claiming as the article.

This is the Translation to the German publication:

CONSUMER PROTECTION 21. January 2025

Stellantis must exchange AdBlue tanks and compensate customers​

Because the AdBlue pumps of their vehicles failed prematurely and the owners had to pay for expensive repairs, the French automobile group Stellantis has to compensate its customers.
By Simon Bäumer

Stellantis must compensate thousands of diesel customers

Modern diesel engines use urea (trade name AdBlue) to reduce emissions of nitrogen oxides (NOx) in operation. Diesel vehicles of the Stellantis Group caused premature failure of the AdBlue pumps due to software problems. If this were not already annoying enough, the pump is integrated into the tank, a separate replacement not provided by the manufacturer. In the event of a defect, the entire urea tank must be replaced. Depending on the model, the tanks cost between 700 € and 1000 € (gross), but are partly not available.

Numerous brands affected​

Affected are Stellantis brands such as Peugeot, Citroën, DS or Opel with Euro 6 diesel engine, which were manufactured between January 2014 and August 2020. According to the consumer advocates of the CPC and the EU Commission, hundreds of thousands of vehicles are affected by the measure.

Customers who are entitled to additional compensation can apply for it quickly and conveniently via the online compensation platform https://stellantis-support.com. For new cases, the authorized service partners are informed in order to solve the problem in the interests of the vehicle owners in the event of damage. Whether a vehicle is affected is stored in the service information.

Compensation according to age and mileage​

The financial compensation for the measure depends on the mileage and the age of the vehicle. For vehicles that are younger than 5 years and have been driven up to 150,000 kilometers, Stellantis covers 100% of the cost of spare parts. If the vehicle is between 5 and 8 years old, depending on the mileage, between 90% and 30% of the costs for spare parts are covered, while the participation decreases with increasing mileage. If the vehicle concerned is older than eight years or has a mileage of more than 210,000 kilometers, there is no longer any manufacturer's participation, but Stellantis subsidizes the labor costs with 30 euros per vehicle. These conditions are valid until August 2028.

Consumer protection has been enforced throughout the EU​

In July 2023, the European Consumer Organization (BEUC) called on competition authorities to initiate an EU-wide investigation after warnings from consumer associations in Italy and Spain. In September 2023, the Italian Competition Authority (AGCM) investigated this situation and obtained a series of compensation measures from Stellantis in favor of consumers in Italy. Following a dialogue with the Commission and the CPC network, Stellantis has now committed itself to extend these measures to all Member States.

Of course you can quote our article on your website and link to our original article. The teaser on your page may contain the headline, the pretext and the first paragraph of the main text.

Stellantis must exchange AdBlue tanks and compensate customers​

Because the AdBlue pumps of their vehicles failed prematurely and the owners had to pay for expensive repairs, the French automobile group Stellantis has to compensate its customers.

Stellantis muss AdBlue-Tanks tauschen und Kunden entschädigen

Weil die AdBlue-Pumpen ihrer Fahrzeuge vorzeitig ausfallen und die Halter teure Reparaturen zahlen mussten, muss der französische Automobilkonzern Stellantis seine Kunden entschädigen.

www.amz.de

For further framework conditions for the use of our content on your website, please refer to the FAQs.

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[Bolti]

Just asking....different rules/laws different markets, No airbags or studs involved...therefore its not a safety issue.

It's a known defect so needs addressing.

 

[Sandancers]

Just asking....different rules/laws different markets, No airbags or studs involved...therefore its not a safety issue.

Were we not told that the DPF then plus Ad Blue was done to protect people's health, ie to prevent lung conditions associated with diesel exhaust fumes. If the Ad Blue system isn't working then surely more people will be at risk of lung problems.

Is that not a safety issue then ? And if not why should Ad Blue be fitted to vehicles ?

 

[Coolcats]

It's a known defect so needs addressing.

It has been, read above both the article and the link...its the same...

 

[Coolcats]

Were we not told that the DPF then plus Ad Blue was done to protect people's health, ie to prevent lung conditions associated with diesel exhaust fumes. If the Ad Blue system isn't working then surely more people will be at risk of lung problems.

Is that not a safety issue then ? And if not why should Ad Blue be fitted to vehicles ?

Dont have a go at me, there are no air bags, there are no studs, the EU directive meant Stallantis has to fix the issue on a range of vehicles between two manufacturing dates, the article in German appears to be the same as the Stellantis Urea Tank Compensation platform.

Have you considered that any fault post these manufacturing dates may be a different issue? if so is it mass claim or a case by case claim etc

 

[Coolcats]

Stellantis said:
“This voluntary coverage offers benefits beyond warranty requirements for vehicles manufactured between January 2014 and August 2020, up to 210,000 kilometres.”
Why only vehicles up to August 2020? Did they then start doing AdBlue differently? Fiat Ducatos only started getting AdBlue late in 2019 when they eventually dropped their equally troublesome twin EGR alternative.

probably because there is a known common fault within the tank, and later issues may not be the same cause. why not speak directly with Stellantis and ask them.

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[Pausim]

probably because there is a known common fault within the tank, and later issues may not be the same cause. why not speak directly with Stellantis and ask them.

Not bothered personally, I still have over 4 years warranty left. It was more a general point about what changed in 2020.

 

[cyberyacht]

Makes me glad I've got a Euro 5

 

[Barchetta47]

Makes me glad I’ve got a Euro 3!

 

[oldiesontour]

IS there some kind of fudge here ...only €30 towards labour when you will be charged £150 ISH to plug in and diagnose and then possibly around the same to proxi align and check the new one works,plus if it's a straight swop maybe 1 1/2 hrs to fit ....£5/600 ? Is it possible that stealantis is paying warranty rate to dealers and through some clever accounting charging dealer rate to customers ??.
Just my sceptical view.My van has had the Adblue level warning on for 6 months now,
2020March) 28k miles but as it's likely to cost me at best near the cost of a new tank (I say at best as who knows what else they may decide it needs) I won't be claiming.I have however bought an emulator to carry in the van (4 wires to connect) that will bypass adblue and all it's associated sensors either temporarily or permanently

Just to add ...Just had it confirmed (as suspected) low level warning is not an MOT fail.So mine will stay as it is till it fails altogether,then on with the emulator

 

[activecampers]

IS there some kind of fudge here ...only €30 towards labour when you will be charged £150 ISH to plug in and diagnose and then possibly around the same to proxi align and check the new one works,plus if it's a straight swop maybe 1 1/2 hrs to fit ....£5/600 ? Is it possible that stealantis is paying warranty rate to dealers and through some clever accounting charging dealer rate to customers ??.
Just my sceptical view.My van has had the Adblue level warning on for 6 months now,
2020March) 28k miles but as it's likely to cost me at best near the cost of a new tank (I say at best as who knows what else they may decide it needs) I won't be claiming.I have however bought an emulator to carry in the van (4 wires to connect) that will bypass adblue and all it's associated sensors either temporarily or permanently

What emulator?
Mine is fine, I usually fill up frequently (after first fill from new after being filled within 100m of warning, said "not going to start again if engine stops" - and that took 30min to go! nothing since as I keep it topped up every 1000m or so, but last trip I over ran and got a warning - oh ohh - filled up and non event loll - warning went off in 10 seconds and all happy)

But do I trust it not to leave me stranded....?

(Ducato MY2020 160ps)

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[Hettie's Crew]

Just to add ...Just had it confirmed (as suspected) low level warning is not an MOT fail.So mine will stay as it is till it fails altogether,then on with the emulator

Low level warning isn’t the fault, it comes up with an emissions fault and warns the vehicle will not start in 700miles if it isn’t rectified. We were offered reprogramming to delete it and it isn’t checked for during an MOT but it is an offence to use the vehicle. Possibly affect the insurance too.
Our Citroen diesel C4 is VED free because of it being Euro6 AdBlue, otherwise it’d be full price (£195 ish)
How anyone could get caught? Maybe road side checks?
I’m sure there must be hundreds of vehicles on the road with it deleted and maybe the DVSA are starting to check.

It is an offence under the Road Vehicles (Construction and Use) Regulations (Regulation 61a(3)) to use a vehicle which has been modified (tampered) in such a way that it no longer complies with the air pollutant emissions standards it was designed to meet.
From the VCA.GOV.UK

 

[oldiesontour]

Low level warning isn’t the fault, it comes up with an emissions fault and warns the vehicle will not start in 700miles if it isn’t rectified. We were offered reprogramming to delete it and it isn’t checked for during an MOT but it is an offence to use the vehicle.
Our Citroen diesel C4 is VED free because of it being Euro6 AdBlue, otherwise it’d be full price (£195 ish)
How anyone could get caught? Maybe road side checks?
I’m sure there must be hundreds of vehicles on the road with it deleted and maybe the DVLC are starting to check.

It is an offence under the Road Vehicles (Construction and Use) Regulations (Regulation 61a(3)) to use a vehicle which has been modified (tampered) in such a way that it no longer complies with the air pollutant emissions standards it was designed to meet.
From the VCA.GOV.UK

Adblue level is a dash message...it's been on on my aincent high mileage Peugeot Boxer ( 5 yrs old in June 28k miles )for over 1000 miles despite it being full.
As reguard delete I had quotes a year ago £650...ministry are talking particulate testing as part of MOT,so if no adblue could/would fail,.meaning reinstate adblue and sort original fault.Wich is the reason I bought an emulator that can be fitted in a layby in 20mins( bypassing adblue and all it's sensors) and can be removed just as quickly, around £100 for my van. Haven't tried it yet but due to my research and a 5yr gtee have every faith.
Will try it when weather improves and all being well it will live in the van for when needed.