Steering on Fiat Ducato (1 Viewer)

[kingmid]

Last week the power steering failed on our Vantage Neo, based on a September 2022 Fiat Ducato auto. Fortunately for us we were in a car park on the north Antrim coast and there was no accident or injury.

The vehicle was recovered to Fiat Professional garage Donnelly of Mallusk in Belfast. They diagnosed failure of the electronic steering due to corrosion. They have been unable to source the main steering part required and it’s at back order with Fiat. We have a Fiat Customer Service reference and they’ve been pretty good at updating us, but still no part.

Anyway, we hired a car and booked a week’s accommodation. In the absence of the part we’ve come home to the north west using a one way car hire and will return to Belfast to collect the van when repaired.

Has anyone had Fiat parts on back order and if so approximately how long have they taken? Anyone else lost their steering?

 

[Gellyneck]

Guess the back order timeframe would be part specific. FIAT Pro garage should be able to get the info from FIAT.

 

[Korova]

Last year we had a two week back order on an o-ring, and a four week wait on a bearing from Fiat in Italy. They were for a 2002 ducato so hopefully your wait will be less as there should be more up to date parts available.

 

[kingmid]

Hope so. The garage have been really helpful so far, but can’t say how long the back order might take. As you say, it’s relatively new and I’d have thought these parts would be readily available.

 

[Bramidan]

Corrosion on a 2022 vehicle?

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[Jez1966]

Last year we had a two week back order on an o-ring, and a four week wait on a bearing from Fiat in Italy. They were for a 2002 ducato so hopefully your wait will be less as there should be more up to date parts available.

No doubt blamed on the micro processor shortage after COVID.

 

[SpeedyDux]

"Corrosion" sounds like an excuse to make this a non-Warranty repair.

 

[TheBig1]

It will depend if it's the electric pump or the control board. If the latter it could be quite a wait and may be quicker to get the board repaired

 

[Jez1966]

They diagnosed failure of the electronic steering due to corrosion.

Given the 000's of Ducato based motorhomes could you get more specific detail of the failure please.
The steering is mechanical but power assisted, there will be some electronic controls involved but not "fly by wire electronic".
Part description / Part # they're trying to source?

 

[jockaneezer]

Son's Ford Ranger had electric power steering, the motor was hung low off the steering rack and he clobbered it on something which let water in and corroded the circuit board within the motor. We managed to get a second hand unit and luckily it didn't need recoding to the vehicle.

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[kingmid]

Seven weeks after our breakdown our van remains at the garage in Belfast where it was taken. Despite being in almost daily contact with Fiat Customer Services they have not supplied the parts needed. We have been told the parts are available but the eta given was not met and we can’t get any update or any information. They don’t return calls or reply to emails.

I was wondering if anyone has made an official complaint to Fiat and if so who did they address this to? Am I wasting my time doing this? The whole experience has been disheartening.

 

[gn24]

Sorry to learn of your steering problem kingmid. This just shouldn't happen on such a new vehicle! We had exactly the same happen to us about three weeks ago on a Ducato about the same age, and guess what, we're awaiting parts on back-order! Has your problem been sorted now or are the parts still on back-order?

 

[kingmid]

Sorry too to hear of your steering trouble. We finally collected our van on Monday, 9th Sept . The parts were received about 2 weeks ago after putting a lot of pressure on Stellantis up to director level. The garage was good in finding us a slot in the workshop and the repair was completed last week, 90 days after breaking down. I agree that it shouldn’t happen to such a new vehicle, but things go wrong and it is how they are handled that distinguishes a company. Fiat do not come out of this with any credit.
Having spoken to several Fiat Professional dealers none were surprised about the delay. As summer is now gone hopefully yours won’t be as long. Did your breakdown occur in UK and is it currently at a garage? Good luck with it.

 

[gn24]

Glad you're back on the road now kingmid and thanks for your good wishes. Wow, three months! What exactly was the problem and which parts were replaced?

Our van is now with an approved Fiat Professional workshop - and has been for the past three weeks. We have been told that the wiring loom connection to the power steering motor is corroded and needs to be replaced. Not sure how many parts are involved.

Similar to yourself, we broke down in a safe place (on a UK campsite), so we were extremely lucky! The Fiat Roadside Assistance technician didn't actually get to see our van, but over the phone knew straight away what the problem was, as he'd seen it before.

Having lost our summer holiday and another trip now, I'm concerned that this will prove to be a long process.

 

[kingmid]

Sounds like your steering problem is identical to ours and very interesting that the Fiat Roadside Assistant had seen this before. I wonder is this something Fiat are aware of?

Among a long list of parts was a new steering rack and 3 wire looms. Some of the delay was caused by summer factory closures as the parts came from various places, so you may avoid this with luck. Once the parts were received the work didn’t take long.

We too have missed several planned trips, but count ourselves lucky that it happened in a small car park.

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