Starlink problem

[faraway]

My Starlink (Standard, not adapted in any way) has been working fine since purchased in May 2023. Three days ago, it simply stopped working. Keeps saying booting, but Starlink is not picked up as an option for wifi if using my phone, nothing else connects to it either (which they normally do, such a TV and Ring camera). Have contacted Starlink via the app and although this has been acknowledged, I've heard no further. Anyone have any ideas I could try please? I haven't moved and I've paid the bill!

 

[fred_jb]

Which model of Starlink is it, the one with the motorised self aligning dish, or the later one?

 

[faraway]

The self aligning one, thank you.

 

[MisterB]

Others have had similar issues, unfortunately they don't all 'recover'. Leave it running for a day or so to see if it boots up and download the app on Oleg Kutkovs blog. It might help identify the issue.
It's sometimes an issue of the GPS chip not finding the satellites so leaving it running might help.

 

[fred_jb]

Have you tried resetting the router which is also the power supply for the dish?

I think you can do this by removing and reconnecting the mains plug a few times. I thought it was 7 times but the only info I can find online says 3 times. Might be
worth a try.

Edit: Now found something that says 6 times for the Gen 2 dish you have.

^{_{Subscribers  do not see these advertisements}}

 

[fred_jb]

Scroll down this page to the Gen 2 section:

How do I factory reset my router? - Starlink Help Center

www.starlink.com

 

[faraway]

Many thanks, I’ll have a look.

 

[MisterB]

Many thanks, I’ll have a look.

how did you go on? have you sorted out the problem? others may experience the same issue and your experience might help them?

 

[faraway]

It appears to have been the router. Starlink asked me to try a few things and although I had it for some time, they sent me a new router and cable free of charge. I had to return the faulty router. All has worked well since

 

[faraway]

As a small extra, returning the faulty router was also at Starlink expense, they sent me a pre-paid label

^{_{Subscribers  do not see these advertisements}}