Marquis, get your act together!

[maison]

Obviously correct maison since our first van, a Swift Bessacar in 2009 was purchased from Marquis next to Billing Aquadrome (ie Northampton) and not only did they do us an excellent deal on the purchase price, we also negotiated extras in the form of an awning and a solar panel. Also included 6 months road tax, at which point I expressed my disappointment that it wasn't 12 months. Salesman with a very straight face replied words to the effect of Don't push your luck! whereupon I burst out laughing and said I knew, but you've got to try haven't you!

There was something wrong with it which involved it having to go back to Swift, but not until after we'd had our summer in it both here and in France. They also did another couple of things they'd noticed, none of which were part of the original job. Just excellent - AND because I'd had to drive the car behind the Moho in order to get back from there etc - they paid us mileage which we were absolutely not expecting. So in effect they paid us, for them doing a warranty claim.

You reminded me talking about road tax.

At the time of buying I was told it would come with 6 months road tax. That would have meant renewal about May when we are always abroad. I asked them to tax it for 12 months so it would be due in November again and I would pay the difference.

He just looked up and said “That’s too much paperwork if you do it”. and changed it to 12 months at their expense, with a wry smile.

Result!

 

[TheTwoOfUs]

From a totally neutral point of view, I visited Marquis in Dinnington on Tuesday to take a look at their storage facilities,

Are you going to use them?

 

[Yorkshire Puds]

Are you going to use them?

Yes. There were 4 spaces left when I went to view.

We have booked and paid for a storage space after advice from fellow Funsters ( thanks TTOU) As I was paying another couple arrived to take a look at the spaces, so I don’t anticipate they will be empty for long.

After taking a look at the site it’s perfect for what we need, good location for us, an it actually reduced my insurance premium with Comfort so happy days.

 

[pagey]

Marquis phoned me last week for our hab check....,.on a van we rejected 3 years ago!

heart of england did the same to me the worst company i have ever had the misfortune to deal with

 

[TCG]

But that is my point really, If someone has got something that I am interested in buying and spending money on, why would I cut my nose of despite my face based on, what could be a simple mistake?

Our hierarchy is simple. Real live breathing customers in reception get first priority, then, people who phone up, then once the customers in reception have been dealt with, and any phone calls returned, then we look at emails, which we assume if someone wrote to us, they are not worried about an immediate response.

when that rules out a few of us on here then

^{_{Subscribers  do not see these advertisements}}

 

[Oldbob]

Used Marquis once, eventually got van a month late, they offered free habitation check for the next year and I replied I wouldn't get them to habitation check a dog kennel, let alone a motorhome !
Never dealt with them since.

 

[Poursay]

Bought last van from Marquis. Sales good, PDi not so good... but doesn’t say much for AutoSleeper who sent the van out. Can’t complain about the after sales service from Marquis Sussex ,very helpful.

 

[stevewagner]

I wouldn‘t write off a business for not phoning me back, perhaps your number was written down incorrectly? Perhaps they tried?

I know how hard it can be sometimes when I read that I’ve not replied when I know damn well that I have, only to find out that my ‘reply’ has been stuck in the recipients ‘Junk mail’

I went into the office to check emails and was bemoaning emails then:-

“Hi, I got a message saying low battery from my system, what do you think it is? Cheers Baz”

I then email back, “Hi Baz, your engine battery is probably flat”

I can’t say more than that as I can’t check the records, as “Baz” didn’t think to include a mobile number, a vehicle registration number, a post code, an account number, frankly anything that may distinguish him from literally tens of thousands of records!

And bear in mind the office has normally four people in it, and when I go in to check emails it’s just me, and whilst I am one of the ‘four’ as the boss I am the least likely person to know how to use the technology we have easier to ask some one else “Can you do a database search for Baz@me.com please?

So help business’s help you, by helping your self, please. Name, phone number, second number if possible? and if your already a customer! Registration number or postcode?

Mind you, the ones that really make me laugh are the PM’s on here: ”Hi Eddie, Sprouting Flower here, you you did my Growler last year, can you post me an insurance certificate? Cheers”

Seems so unfriendly replying ‘Hi Sprouting Flower, No problem, could you email info@vanbitz.com and they’ll sort it” As unlike Jim who probably has a clue who “Sprouting Flower“ is, the post office or I don’t

Normally I would agree with you. However I have a Marquis not too far from me and over the past few years I have popped in and enquired about a few different motorhomes and I find them patronising. Always the motorhome they are selling is in great demand and the one you want to PX has no demand, consequently they make you an insulting offer!