Lost deposit

Lenny HB said:
Far too much I've never put down more than £1000 and I've bought 3 new Hymers all factory orders. A deposit has to be an amount you are prepared to lose.
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Agreed we only placed £1K down, then when the new MoHo arrived gave it an inspection, then a final inspection a couple of weeks later on pick up day before went off to the bank and moved the money to the dealers account.

Interestingly I purchased a vehicle in early march, as it was a good price I went to Liverpool which is a long way from Essex, the Salesman as they do stated they had another customer looking at the vehicle and was keen would I place a deposit (in case the other customer parted with a deposit) which wasn't something I wanted to do right at that moment, I decided to wait a day or so and placed a minimum deposit of £500 (typically;y there never was another customer) the following week I Travelled to Liverpool to pick the vehicle up (taking the vehicle home the following day) went and had a final look at the vehicle and a scratch had appeared on the door mirror, at that point I could have walked away and still had my deposit back. The Salesman made sure that the scratch was fixed (or a new mirror housing) and the deal was done, whilst you hold the balance of monies you have the power, once the dealer has it life becomes much harder.
 
Credit card, that’s why I was happy to pay that. So far, even in these difficult times, Customer Service as been up to scratch. Very good deal on dealer fit accessories etc.

I had dealers asking for a lot more. One said I had to pay the total 7 days before collection!

If I couldn’t have paid the deposit on CC I wouldn’t have gone ahead with the purchase. Once the van is in the dealership we will arrange to see it, pre accessories fit, discuss and write down where we want things placed.
 
Sapper520 said:
Credit card, that’s why I was happy to pay that. So far, even in these difficult times, Customer Service as been up to scratch. Very good deal on dealer fit accessories etc.

I had dealers asking for a lot more. One said I had to pay the total 7 days before collection!

If I couldn’t have paid the deposit on CC I wouldn’t have gone ahead with the purchase.
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I take it the total price was less than £30k then?

Never pay before collection, some years ago before bank transfer was the norm. A friend of mine posted a cheque to the dealer on Monday ready to pick up the van on a Friday, dealer went bust on the Thursday.
 
Sapper520 said:
Credit card, that’s why I was happy to pay that. So far, even in these difficult times, Customer Service as been up to scratch. Very good deal on dealer fit accessories etc.

I had dealers asking for a lot more. One said I had to pay the total 7 days before collection!

If I couldn’t have paid the deposit on CC I wouldn’t have gone ahead with the purchase.
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Unless the total cost is £30,000 or less you will NOT have any protection by using a credit card as that is the upper limit I'm afraid ...
 
I believe I’m covered under section 75A, as I can prove the credit card was used to purchase a specifically named item. I believe this can be up to a value of just over £60k, but there are terms and conditions attached to it.

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Sapper520 said:
I believe I’m covered under section 75A, as I can prove the credit card was used to purchase a specifically named item. I believe this can be up to a value of just over £60k, but there are terms and conditions attached to it.
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Hmm, not certain but ... I hope so ...

Consumer Credit Act 1974

An Act to establish for the protection of consumers a new system, administered by the Director General of Fair Trading, of licensing and other control of traders concerned with the provision of credit, or the supply of goods on hire or hire-purchase, and their transactions, in place of the...
www.legislation.gov.uk www.legislation.gov.uk
 
Sapper520 said:
I believe I’m covered under section 75A, as I can prove the credit card was used to purchase a specifically named item. I believe this can be up to a value of just over £60k, but there are terms and conditions attached to it.
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For goods it states 30k, you may be able to claim for more if a credit agreement was taken out at the same time.
 
Sapper520 said:
I believe I’m covered under section 75A, as I can prove the credit card was used to purchase a specifically named item. I believe this can be up to a value of just over £60k, but there are terms and conditions attached to it.
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Nope. As others have said the upper limit is £30,000 for the whole transaction.
 
Minxy Girl said:
Hmm, not certain but ... I hope so ...

Consumer Credit Act 1974

An Act to establish for the protection of consumers a new system, administered by the Director General of Fair Trading, of licensing and other control of traders concerned with the provision of credit, or the supply of goods on hire or hire-purchase, and their transactions, in place of the...
www.legislation.gov.uk www.legislation.gov.uk
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No it still won't work to increase the limit if you pay using a credit card.

When you pay by credit card the limit of £30,000 in S74A 6(a) applies. The £60,260 limit in S74 6(b) only applies where you take out credit arranged by the person who is selling the goods, or specifically to purchase the goods, see S75A (5). Neither of those apply to a credit card sale, where the credit agreement is arranged between you and the credit card provider and is used for any purchases made with the card.

The credit card limit refers to the total price of the goods, not the amount you paid on the credit card. However the £60,260 limit, if applicable, applies to the amount you take out on credit, not the total amount of the goods.

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Not read all the replies so it might have been said before but I always thought a deposit was to secure the sale and there to lose if you didn't go through with the transaction, no point in asking for a deposit if the customer is just going to get it back for changing his mind, everyone would be doing it, might as well not ask for one.
 
The main reason I went with the dealer, even having not been to the premises (lots of research down on them though) was the lack of sales speak to me.

You only know how good a company is, is when you have a problem.

We were happy to pay to asking deposit, especially since it was less than several others we spoke to.

I’ll update when we get the van.....hopefully September, but if it’s delayed it’s not going to be down to the dealer.(y)
 
At Brownhills you pay about 2 weeks before collection , no way round it certainly goes against the grain with me . But if after doing all your shopping around it’s the best deal , they have got you by the nuts
 
Shame he hasn't bothered to follow the thread or keep us informed :(

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Baden87 said:
At Brownhills you pay about 2 weeks before collection , no way round it certainly goes against the grain with me . But if after doing all your shopping around it’s the best deal , they have got you by the nuts
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I know it is a bit simplistic but the isn't the way round it is to simply say "no". They then have the option of changing it or losing your business. My guess is they will go for the former if push comes to shove. Given the number of motorhome dealers that go bust, I would not pay up in advance and risk all that money being lost, which it would be if the dealer did go bust. For me it would be a deal breaker.

As others have said, don't pay more in advance than you can afford to lose. In any event there is no need to nowadays as you can easily pay by debit card or direct transfer once you have seen what you are getting and got the keys in your hand. That is what I have done for the last few vehicles I have bought.

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peterc10 said:
I know it is a bit simplistic but the isn't the way round it is to simply say "no". They then have the option of changing it or losing your business. My guess is they will go for the former if push comes to shove. Given the number of motorhome dealers that go bust, I would not pay up in advance and risk all that money being lost, which it would be if the dealer did go bust. For me it would be a deal breaker.

As others have said, don't pay more in advance than you can afford to lose. In any event there is no need to nowadays as you can easily pay by debit card or direct transfer once you have seen what you are getting and got the keys in your hand. That is what I have done for the last few vehicles I have bought.
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Paying the total before the day of collection was a deal breaker for our local dealer, and a number of others. We’re 3 hours away from the dealer we’re purchasing from, and have been happy with communication so far.
 
Sapper520 said:
The main reason I went with the dealer, even having not been to the premises (lots of research down on them though) was the lack of sales speak to me.

You only know how good a company is, is when you have a problem.

We were happy to pay to asking deposit, especially since it was less than several others we spoke to.

I’ll update when we get the van.....hopefully September, but if it’s delayed it’s not going to be down to the dealer.(y)
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Regarding 'it's not going to be down to the Dealer' I know this is just our experience but yes delays can be down to the dealer. Having been told our Hymer was built and ready for delivery, two weeks later when I phoned the chirpy receptionist told me the good news that the Hymer was built and ready for delivery, noting had happened in the two weeks.......then another week passed the dealer told me that had been expecting it but had only received the Demo vehicles....another week passed. The I was told that Hymer had contacted the dealer to arrange pick up the dealer told me that at thier expense they were arranging for the vehicle to be delivered at that point I was calling daily for an update. I was told there vehicle had been picked up and I asked where it was......they did not know......the transport company did not know.....I asked who the delivery company was and managed to find out what was amusing was as I had expected the company had a big button on there web site saying "Track your delivery". The salesman was not impressed! but promised to 'throw all resources at it to get the vehicle prepped (that worried me as I did not want a rush Job). So yes a dealer can delay a delivery get confirmation of everything.
 
Sapper520 said:
Paying the total before the day of collection was a deal breaker for our local dealer, and a number of others. We’re 3 hours away from the dealer we’re purchasing from, and have been happy with communication so far.
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Which dealer is it?
 
On a slightly different tack, I've bought 7 brands new motorbikes over the phone. Always paid a token £200 by card as deposit.

On day of collection, I saw the bike with Reg plate, then sat down and did the paperwork and paid the balance.

And even over here with my current bike, they only asked for €1.000 deposit. Again paid balance on collection.
Exactly same payment with the Dacia here as well. And most Dacias are built to a specific spec, and may not be easily sold on.

If anybody wanted full payment, I'd have walked away.
 
peterc10 said:
Wasting your breath Mel. He hasn't been back to see what advice he has got.
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Think she’s talking to me, not the thread starter? :giggle:

The Dealer I’m buying from is Cara in Stoke-on-Trent. The local dealer I turned down was South West Motorhomes. Other nearby dealers didn’t do the vehicle were were after, another tried telling us what we wanted, ‘You don’t want to buy that, you want to buy this’.
 
Baden87 said:
At Brownhills you pay about 2 weeks before collection , no way round it certainly goes against the grain with me . But if after doing all your shopping around it’s the best deal , they have got you by the nuts
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Anyone who pays Brownhills before the day of collection has got to be barking, they have gone bust at least 3 times.
 

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