My lithium battery, B2B and battery master were installed about 10 months ago. I wanted fit and forget and therefore only occasionally look at the app if for some reason I want to see the state of battery charge. For some reason I decided to play with it (the app) just before putting it in for service and must have toggled off the discharge button on the solar overkill app. When the depot serviced the van they saw the 12v system wasn't working and a multimeter across the terminals read near zero, so they rang to tell me the battery was flat and I would need a specialist charger to bring it back to life. Knowing the battery was 100% charged I shot back to the garage and sure enough it was reading zero. What the garage didn't know, nor did I, was that when the FET module on the BMS cuts power it takes place within the battery case and so the terminals are near dead, obvious once you know, however, took much reading up on lithium batteries that night before I realised that the discharge must be off. Quick flick to the right on the app and everything burst into life, lesson learnt, should have made an attempt to have a basic understanding of the system when it was fitted. Also goes to show that motorhome service centres still have a lot to learn about lithium technology.