Intermittent Whale Heating Issue (1 Viewer)

[steakandkidneypiez]

Hi all

Something weird going on with the van heating

Had an issue a while after we bought it and heating failed completely

Oak Tree sorted for us but have an issue now when I plug the van in at home the same fault flags, fortunately on site everything works!

Will give Oak Tree a ring after our trip but does anyone have a clue why this would be

 

[MillieMoocher]

Are you sure it’s faulted out?

Our Whale system looks to use the same panel, and the wavy line shown is used to show on electric, setting one (maybe 1kw?) and pressing the button on the far left moves the wavy line across to two wavy lines, three wavy lines, then gas and gas/electric mix.

The vertical line on the bottom display shows the heat setting for the heating (the hot water doesn’t have heat settings), by pressing the “+” or “-“ button moves that vertical line up or down the scale.

If there is a fault, there is a red line on the far left of the display, per picture below.

What the fault is gets shown by the position of the red vertical line, to read this you press buttons etc as shown in the manual.

But from you picture, the “fault” indicator doesn’t seem to be lit.

Hopefully the photos below will explain better!

The exclamation mark to the left of the heating button shows the system is in fault mode (the water is running on gas and you can just see the wavy electric line’s slightly lit by the ambient light)

Pressing the heating button shows what fault code it is, you then clear the code as shown in the manual

 

[steakandkidneypiez]

Are you sure it’s faulted out?

Our Whale system looks to use the same panel, and the wavy line shown is used to show on electric, setting one (maybe 1kw?) and pressing the button on the far left moves the wavy line across to two wavy lines, three wavy lines, then gas and gas/electric mix.

The vertical line on the bottom display shows the heat setting for the heating (the hot water doesn’t have heat settings), by pressing the “+” or “-“ button moves that vertical line up or down the scale.

If there is a fault, there is a red line on the far left of the display, per picture below.

What the fault is gets shown by the position of the red vertical line, to read this you press buttons etc as shown in the manual.

But from you picture, the “fault” indicator doesn’t seem to be lit.

Hopefully the photos below will explain better!

View attachment 950357


The exclamation mark to the left of the heating button shows the system is in fault mode (the water is running on gas and you can just see the wavy electric line’s slightly lit by the ambient light)
View attachment 950358


Pressing the heating button shows what fault code it is, you then clear the code as shown in the manual

Thanks for the detailed reply, appreciate the effort you've gone to

Took the photo whilst we're set up in Corfe for the week and everything OK

Usually get the exclamation mark at home now and when investigated get the 5 bars so usual fix is to hold the + and - at the same time. This works on site usually but never at home!

 

[MillieMoocher]

Sadly I can’t throw any more light on it.

Our original Whale heater ended up getting replaced under warranty, SMC and Whale gave up trying to fix it. The fault generally was “insufficient gas pressure” which apparently covers a multitude of sins.

Since they replaced it things have worked fine, other than one time when we had a load of stuff in the storage area where the gas air intake is and it faulted out due to inadequate air supply. We now make sure the air intake is well clear of clutter!

 

[steakandkidneypiez]

We were in Yorkshire in March when it all started, there was a card for a guy in the information who came out for 45 mins, got mud everywhere and left the battery terminals loose before admitting defeat charging £50 cash for the privilege!

Carry a little heater now just in case

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[Brize]

Those Whale Duo's are useless, and don't allow you to set any timings for heating and hot water, or let you see the temperatures for heating and hot water.

You should replace them with the Whale iVan. There is one version of the iVan that is compatible, and it's brilliant. No more getting out of bed to turn heating on or temperature up!