Watched a Wandering Kat video for the above product and was not only impressed with it but also the comprehensive information included on other fire extinguishers and why you should not really rely on them.
For example:
Standard extinguishers run for 7 seconds and leave a hell of a mess
Need regular servicing or they might jam (if they are powder)
Shelf life 5 years
Fire stick runs for 50 seconds and leaves no residue
Can be left running, in place while you vacate
Totally non toxic, does not affect breathing or anything else
Very impressively, find the video of the fire at the back of a motorhome fridge, a normal extinguisher could not touch it (through the vents) Fire Stick had no problem.
Shelf life 15 years
Plus a few other advantages
Anyway, the main reason for my post is the customer service I received because of non-delivery
I received an email link with photo saying it had been delivered but it bore absolutely no relevance to my property. I contacted Fire Stick and they were brilliant. They hassled the courier constantly and gave me at least five updates over two days. They assured me that whatever happened, I would receive my order, even if they had to send it again.
As it turned out, after 90 minutes of door knocking today around the village it turned up, 4 country lanes / 1 mile away. (Or alternatively, as the crow flies, 100 yards away, in a shed, on a neighbouring property separated from mine by an eight foot wall)!
Apparently the courier insisted that he had delivered it correctly according to gps
although he didn’t deem it necessary to knock on any one of the three properties on the small estate to confirm, even though the estate had an entirely different name and address! (Pancake Barn as opposed to Stallance Barn)
Anyway, big shout out to fire stick: Great product, fast delivery (normally) and passionate customer service
For example:
Standard extinguishers run for 7 seconds and leave a hell of a mess
Need regular servicing or they might jam (if they are powder)
Shelf life 5 years
Fire stick runs for 50 seconds and leaves no residue
Can be left running, in place while you vacate
Totally non toxic, does not affect breathing or anything else
Very impressively, find the video of the fire at the back of a motorhome fridge, a normal extinguisher could not touch it (through the vents) Fire Stick had no problem.
Shelf life 15 years
Plus a few other advantages
Anyway, the main reason for my post is the customer service I received because of non-delivery
I received an email link with photo saying it had been delivered but it bore absolutely no relevance to my property. I contacted Fire Stick and they were brilliant. They hassled the courier constantly and gave me at least five updates over two days. They assured me that whatever happened, I would receive my order, even if they had to send it again.
As it turned out, after 90 minutes of door knocking today around the village it turned up, 4 country lanes / 1 mile away. (Or alternatively, as the crow flies, 100 yards away, in a shed, on a neighbouring property separated from mine by an eight foot wall)!
Apparently the courier insisted that he had delivered it correctly according to gps
although he didn’t deem it necessary to knock on any one of the three properties on the small estate to confirm, even though the estate had an entirely different name and address! (Pancake Barn as opposed to Stallance Barn)Anyway, big shout out to fire stick: Great product, fast delivery (normally) and passionate customer service
