Fiat camper assist (22 Viewers)

[ChrisLon]

I'm trying to call Fiat Camper Assist on an 0080 number. Apparently it's not available on my calling plan. I've managed to get through to the RAC, but there must be an easier/quicker way. Can anybody help?

 

[rb62]

Bottom of the page but it may not be free

Customer service

You can reach the Fiat Ducato Camper Customer Service by calling free phone 00 800 342 811 11 and downloading the mobile app FIAT Ducato CAMPER

www.fiatcamper.com

 

[Ian_H]

Is the other number on here any use?

 

[Nanniemate]

I'm trying to call Fiat Camper Assist on an 0080 number. Apparently it's not available on my calling plan. I've managed to get through to the RAC, but there must be an easier/quicker way. Can anybody help?

Where are you Uk or Europe

 

[ChrisLon]

Where are you Uk or Europe

UK

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[Nanniemate]

An 0800 number should be free try leaving off the first 0

If not I'm happy if you give me details I'll call them and ask them to call you back

 

[Nanniemate]

Another alternative https://www.fiat.co.uk/owners/roadside-assistance

 

[beachwomble]

Well good luck with that "mafia like" disfunctional organisation. First it was impossible to register as a new customer on their website (took me two months to do it). A week ago in Germany, the van wouldn't start and that 00800 number wouldn't work. I called the backup number +39 02 4441 2160 (both numbers are on the back of the sunvisor) and eventually got through at my third attempt. Whilst I waited for assistance, I got called by what I assumed was Fiat Camper Assist (caller was UK based). Helpful chap was just following on the situation. The recovery chap arrived after two hours wait, tested the battery which showed 11.4V, jump started it and said that I needed a new battery as I wouldn't be assisted again if I stopped the engine. The UK helpline called again to assess the situation, said he would have to find a nearby Fiat Professional Camper dealer, phoned back and told me that the best solution he could offer was to have the van put in storage three weeks and put me in a hotel before a Fiat dealer could fit a replacement battery. I said that wasn't possible so he said he would try to find a better resolution and call me back (never did) but he suggested that I find a independent fitter and claim the cost back. I did just that as the first option was totally unrealistic and it was getting late in the day.
I then tried to call back the UK number, to tell them I was all sorted, but that was a blocked number. I called again the +39 Fiat Camper Assist, choose "option 2" for customer services, spoke to someone who didn't have a clue so asked for a call back. Got a call back from Italy, explained the situation and got told that I had never called for assistance as they had no records of me calling and that I would get no refund for the new battery. I explained everything again, saying that I followed the instructions given to me and got told that I should have called the number "on the website".
I will now have to try to get a refund when back in the UK which is unlikely so will have to take the legal route.

 

[gus-lopez]

Ask ypourself first "Why would a recovery agent refund money for a vehicle part?
They don't it is recovery

nd claim the cost back. I did just that as the first option was totally unrealistic and it wa

He might have said it but they do not pay for any parts .That is your problem

so will have to take the legal route.

You might as well put the money in a bucket & burn it.