Albacore
Free Member
- Sep 14, 2022
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- 217
- Funster No
- 91,304
- MH
- Globecar Campscout
Took my Globecar van to the dealer at the end of September for its first Hab-check and some warranty work. On emptying the garage before leaving I was shocked to see a stain in the little cubby storage hole at the rear, where I keep a mobility scooter cover (unused) a National Trust blanket, warning triangle and some adapters in boxes. Mentioned it to the girl when dropping it off, as I had not previously raised it as an issue when booking.
A month later I still do not have the van back! I've missed a half term holiday trip, and so I'm getting really fed up with them and losing the will to live. This afternoon on my third chasing call today I finally got to speak to someone in the 'know' - and it was reported that the service found 47% damp in the offside rear cubby hole (funny that last week however I was told by an officious, condescending man in service dept, it was all good, 15% no damp!!I am a woman so what do I know!).
The guy today however said they were concerned it was the water filler (in the same area) but took it back to workshop to check out the filler system and found no issues which is why its taken so long. I was told it must have come from inside, aka 'your fault' - even though I carry no fluids in the garage. I asked when they did the test - 11th October was the answer - so it had been sitting around completely empty (and don't I know it - all the van stuff is filling up my kitchen!) for 2 weeks before they even tested for damp so surely any superficial dampness caused by a hypothetical spillage would have easily dried out by then? I asked him what the reading was now, a month later? doesn't know...so told him to find out - surely that wont take another 2 weeks! 10 mins tops.
Anyone know if water could find its way from the roof down to the cubby hole? does that sound feasible? We have had a lot of rain. I expected it to be from filler cap which is directly above the cubby, but they insist it is fine. I never run with more than 25% water in the tank as my payload is a bit tight to the max (with e-bike, scooter, paraphernalia etc) - and I have heard of instances when filled to brim it can overspill when driving.
So I'm baffled with the issue and annoyed and disappointed with the dealer. Not to mention the radio battle I'm having with them right now too - when I bought the van I asked them to put a radio in with phone capability.. the first radio installed did not do phones, so they swapped it for a JVC, then the steering controls didn't work, so they had it back again to sort that - then when I was away in France taking literally hundreds of calls with my mum in hospital, I discovered the right hand side call pickup/drop buttons did not work. That's my fault also, because its a non-standard radio and it needs reconfiguring to make work.... What??? I have referred him to the sales contract which specified a phone capable radio and asked him to sort out his internal issues as to whether they can do it with this radio and if they cant they need to change it. Am I unreasonable to expect a radio to be connected to the steering wheel controls so that I don't need to pick up the phone to answer/end the call - I can hear and speak over the radio/with mic, but surely they should install it so that I can easily answer/end a call without breaking the law!
Sorry rant over, I'm at the end of my tether with them. I always thought them to be very helpful so far - but it appears once you get to the anniversary of your van you are moved off the new customer/bend-over-backward-list to the 'also-rans/pleb' list.
So very disappointed :-(
A month later I still do not have the van back! I've missed a half term holiday trip, and so I'm getting really fed up with them and losing the will to live. This afternoon on my third chasing call today I finally got to speak to someone in the 'know' - and it was reported that the service found 47% damp in the offside rear cubby hole (funny that last week however I was told by an officious, condescending man in service dept, it was all good, 15% no damp!!I am a woman so what do I know!).
The guy today however said they were concerned it was the water filler (in the same area) but took it back to workshop to check out the filler system and found no issues which is why its taken so long. I was told it must have come from inside, aka 'your fault' - even though I carry no fluids in the garage. I asked when they did the test - 11th October was the answer - so it had been sitting around completely empty (and don't I know it - all the van stuff is filling up my kitchen!) for 2 weeks before they even tested for damp so surely any superficial dampness caused by a hypothetical spillage would have easily dried out by then? I asked him what the reading was now, a month later? doesn't know...so told him to find out - surely that wont take another 2 weeks! 10 mins tops.
Anyone know if water could find its way from the roof down to the cubby hole? does that sound feasible? We have had a lot of rain. I expected it to be from filler cap which is directly above the cubby, but they insist it is fine. I never run with more than 25% water in the tank as my payload is a bit tight to the max (with e-bike, scooter, paraphernalia etc) - and I have heard of instances when filled to brim it can overspill when driving.
So I'm baffled with the issue and annoyed and disappointed with the dealer. Not to mention the radio battle I'm having with them right now too - when I bought the van I asked them to put a radio in with phone capability.. the first radio installed did not do phones, so they swapped it for a JVC, then the steering controls didn't work, so they had it back again to sort that - then when I was away in France taking literally hundreds of calls with my mum in hospital, I discovered the right hand side call pickup/drop buttons did not work. That's my fault also, because its a non-standard radio and it needs reconfiguring to make work.... What??? I have referred him to the sales contract which specified a phone capable radio and asked him to sort out his internal issues as to whether they can do it with this radio and if they cant they need to change it. Am I unreasonable to expect a radio to be connected to the steering wheel controls so that I don't need to pick up the phone to answer/end the call - I can hear and speak over the radio/with mic, but surely they should install it so that I can easily answer/end a call without breaking the law!
Sorry rant over, I'm at the end of my tether with them. I always thought them to be very helpful so far - but it appears once you get to the anniversary of your van you are moved off the new customer/bend-over-backward-list to the 'also-rans/pleb' list.
So very disappointed :-(
. I did wonder if it could be a roof/door seal as I know water travels it's way into unexpected places and there's been a lot of rain. So frustrating.
I have no idea why your dealer does not simply stick someone inside your van while spraying a hose on the outside to test door seals then filling water tank to brim. Probably less than 15 mins to eliminate both. After that roof lights need checking again 5min job.I think they are taking the p—s having your van all that time.
Easy to check and fix 
