Compensation 👍

[Rapido925M]

Just received a cheque for £90 from UK Power Networks for inadequate service provision; I think it refers to a recent power outage but they aren’t providing any information.

Anyone else getting this?

Gordon

 

[starquake]

Yeah, but it's not usually automatic. YOu usually ahve to claim for it from my experience.

If they don't response fast enough to a cut there is mandatory compensation, ditto if you have "lots" of shorter cuts there is. A cut doesn't really count under 4 hours though, as I found out when we had frequent light dimming here at times caused by demand. When they came out and put a monitor on they retapped the transformer feeding us, and moves some circuits to another feed. There is mandatory compentation for a single longer cut or where they failed to respond to a common request like a blown supply fuse on your circuit within their SLA in many areas. (Which should be so simple they could fix within 2 mins of arrival).

I have received such payments "many" years now as it was common for us to have > 40 cut events in a year due to the overheads serving us being prone to storm damage.

Worth reading UKPN's website as they are very forthcoming about when you can claim -> and I have succesfully done this when the automatic payment hasn't arrived in past.

 

[Rapido925M]

The letter states that they try to be proactive but I've never received anything in the past and we have suffered power cuts ever since moving here 36y ago. The latest outage was approximately a fortnight ago and my daughter sent a link to their website, recommending applying for a refund.

Sadly, my memory is now so poor that I can't recall whether I did it or not . I'm happy to accept the money and will keep a look out for further payments in future.

Gordon

 

[SpeedyDux]

That explains why my local power outages get fixed in under 4 hours. To avoid claims for compo.

Beware the power surge when the electricity gets restored suddenly.

 

[PP Bear]

Just received a cheque for £90 from UK Power Networks for inadequate service provision; I think it refers to a recent power outage but they aren’t providing any information.

Anyone else getting this?

Gordon

We got £375 from BT, due to their rubbish service and inability to repair our phone and WiFi. Missed appointments when we waited in all day, endless different van turning up and doing the same checks over and over again, despite me telling them over the phone, online and verbally when they arrived, that every other supposed engineer have said, that the fault lying 110 meters away from the telephone post in the garden

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[starquake]

The letter states that they try to be proactive but I've never received anything in the past and we have suffered power cuts ever since moving here 36y ago. The latest outage was approximately a fortnight ago and my daughter sent a link to their website, recommending applying for a refund.

Sadly, my memory is now so poor that I can't recall whether I did it or not . I'm happy to accept the money and will keep a look out for further payments in future.

Gordon

Worth noting if you have lots of cuts as we do (and thus compensation) and have a medical need for electricity such as refridgerated medicine, you can ask to be put on Priority Service Register. This actually improves the chance of faster restoration, as the companies are obliged to help more in cuts. My experience is expect hot meals and possibly hotel nights paid for if you have extended power cuts. To be honest since we got the van we now move my wifes medication into the gas fridge when we get a cut.

Same is true for British Gas pipes incidentially in terms of SLA. My Dad was cut off 2 weeks ago for 3 days when he got back from holiday he found the gas main had been isolated/disconnected from his house and the hole they used to do it was no longer present/filled in. (They done a gas main replacmeent when he was on his annual month long jaunt to Greece and they can't reconnect if the house is not accessible, presumably so they can check for leaks).

He found given his heat, water and cooking relies on the gas the Gas company were more than happy to send round takeaways for the duration he was out given it was for > 3 days, and did offer hotel, but it thankfully wasn't cold. (he heated water on the electric immersion instead).

But if you don't ask, you don't get.

 

[starquake]

We got £375 from BT, due to their rubbish service and inability to repair our phone and WiFi. Missed appointments when we waited in all day, endless different van turning up and doing the same checks over and over again, despite me telling them over the phone, online and verbally when they arrived, that every other supposed engineer have said, that the fault lying 110 meters away from the telephone post in the garden

True story, Dad (71) last week physically sat in a BT hole in a camping chair and waterproofs as they were about to fill in the hole where which had a cable that had been skillsawed through by the team opening the hole disconnecting some 200 customers, 3 days prior as they tried to fix performance problems for around 150 customers... ). It was clearly visable they were trying to fill in a hole with a fault still present by the 2 cable ends there.

Council says they can only open for 3 days says BT man. Dad says, I'm on public land and you have no right to move me. I won't move until the fault is fixed.

5 hours later, 6 BT engineers, 3 hole digging teams working on the 200 faults, and instead of filling in a hole to not have his internet fixed (he was out for 1 calender month until they resotred him to 2Mbit (when he had 67 before) ) the entire street were fixed. All have since received compensation too as being out for a month is ridicuolous.

Sitting in holes for the retired among us does work especially when you have alerted the local media to your intention to do it. Sadly Dad was out of the hole by time they arrived so it became a faults fixed after a month story in the local paper rather than a man sits in hole one. Should clarify the Cadent gas works are likely what caused the disconnection on the internet too... givne they had the entire street including the BT wires up. BT were not amused.

 

[headlight]

I've just been without gas for 21 days. I've started a compensation claim with Ovo with whom I am on their priority list.
According to Ofgem I am entitled to £90 for the first 12 hours off supply then £40 per 12 hours off supply up to a max of £300.
Then there are the missed engineer appointments, hours and hours on the phone and Web chat and the fact I eventually had to move out as I had no heating, hot water and cooking.
Yesterday Ovo offered me £25 compensation.

 

[starquake]

I've just been without gas for 21 days. I've started a compensation claim with Ovo with whom I am on their priority list.

Dad dealt directly with Cadent, ie, the pipeline owner. I think they may be the ones to pay teh statutary compensation unless it was a metering fault in which case it will be your actual supplier. It's similar to how I have to claim from UKPN for supply fault instead of Octopus (my supplier). All Octopus's job is to do is to put me on the Priority register, the actual dealings on supply faults are UKPN, and here for Gas it's not even Cadent as my gas pipe is via GTC rather than Cadent.

 

[headlight]

Dad dealt directly with Cadent, ie, the pipeline owner. I think they may be the ones to pay teh statutary compensation unless it was a metering fault in which case it will be your actual supplier. It's similar to how I have to claim from UKPN for supply fault instead of Octopus (my supplier). All Octopus's job is to do is to put me on the Priority register, the actual dealings on supply faults are UKPN, and here for Gas it's not even Cadent as my gas pipe is via GTC rather than Cadent.

Yes mine is a meter problem after Ovo took over my supply just over a month ago having bought my previous supplier SSE.
Ovo are unquestionably the worst company it has ever been my misfortune to deal with.

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[starquake]

Yes mine is a meter problem after Ovo took over my supply just over a month ago having bought my previous supplier SSE.
Ovo are unquestionably the worst company it has ever been my misfortune to deal with.

We were with SSE before Octopus (as it became Ovo too). Awful company. Switch to a competant provider as soon as you can is my advice. Theres a reason Octopus went from not existing to number 2 in country, and it's pretty much that they are apparently best in industry on dealing with the DCC/Smart metering people. They also now run their own inhouse meter team (rather than outsourcing as rest of industry do) in a lot of country, providing a far better service.

I wouldn't reccomend if they're not good, but reality is if you want a competant supplier where you can check your meter readings daily and hourly on their website, you want octopus.