Chester Meet - Paypal payments

[Dawn B]

Has anyone paid online using Paypal ?
If so, check if you have been charged the credit card fee. I was charged the extra and have phoned to complain. This will be rectified by the end of the day.

 

[Janine]

I've been charged 88p - is that correct?

 

[Dawn B]

Apparently we should not be charged anything for using Paypal.
You will need to phone and let them know, as they didn't realize there was a problem until I phoned

 

[Chris]

Cost of call 89p:thumb:

 

[BreweryDave]

Paid using paypal, and my total was £97.08 inc EHU, and £2.58 was a credit card fee! Only just noticed it on my booking details printout.

Robbing b 2 s !

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[hilldweller]

Apparently we should not be charged anything for using Paypal.

Odd. PP will rip them off just like the CCs will.

 

[Wildge]

Paid using paypal, and my total was £97.08 inc EHU, and £2.58 was a credit card fee! Only just noticed it on my booking details printout.

Robbing b 2 s !

Ours was £2.92 oh: Funny the name appeared to be 'squirrel' ?
They seem to be doing that with the money. :Angry:

 

[ourcampersbeentrashed]

Sellers are not allowed to pass the paypal charges onto the paypal buyers.

If this is a major problem report the seller

 

[Dawn B]

Sellers are not allowed to pass the paypal charges onto the paypal buyers.

If this is a major problem report the seller

The kind gentleman that I spoke to was unaware of the problem but said he would get his IT man to correct it. Don't know if they will refund you though. I cancelled my transaction when I saw additional charge.

 

[Gromett]

I have never understood companies who do this.

When I price things I calculate all costs including payment charges, add my margin and charge that as the rate.

I make a few pennies more off people who pay by debit card
Never had a complaint yet because everyone pays the same price.

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[Dawn B]

RESULT !!
paid over the phone by credit card - no extra charge
It pays to complain

 

[dogman]

Has anyone paid online using Paypal ?
If so, check if you have been charged the credit card fee. I was charged the extra and have phoned to complain. This will be rectified by the end of the day.

Well it hasn't been rectified.

I've been charged 88p - is that correct?

Apparently we should not be charged anything for using Paypal.
You will need to phone and let them know, as they didn't realize there was a problem until I phoned

Ours was £2.92 oh: Funny the name appeared to be 'squirrel' ?
They seem to be doing that with the money. :Angry:

Mine was also £2.92 WITHOUT EH, couldn't see the option for it but will ring tomorrow to book over the phone and also to tell them the "problem has NOT been rectified.

The kind gentleman that I spoke to was unaware of the problem but said he would get his IT man to correct it. Don't know if they will refund you though. I cancelled my transaction when I saw additional charge.

RESULT !!
paid over the phone by credit card - no extra charge
It pays to complain

It does indeed, they will have another in the morning.:Sad:

 

[mike mcglynn]

Chester meet

I have been charged £2.92 for paying by paypal I have e mailed Heather and am awaiting a response I will let you all know how this turns out as this will effect many fellow funsters

 

[DavidG58]

I rang my order through as was having trouble on web site, they took my debit card details but then managed to charge my paypal account, not too bothered as it comes from the same account

I chose to book electrics, knew the price before I booked so am not now complaining, but am more surprised at lack of comment on here to that charge rather than the relatively small fee for paypal, they will at least have had that cost or even a bit more

We will be hard pushed to use £35 worth of electrics

£3 will barely get me out of our town in fuel, doesn't seem worth the trouble of reclaiming to me

 

[Dawn B]

I rang my order through as was having trouble on web site, they took my debit card details but then managed to charge my paypal account, not too bothered as it comes from the same account

I chose to book electrics, knew the price before I booked so am not now complaining, but am more surprised at lack of comment on here to that charge rather than the relatively small fee for paypal, they will at least have had that cost or even a bit more

We will be hard pushed to use £35 worth of electrics

£3 will barely get me out of our town in fuel, doesn't seem worth the trouble of reclaiming to me

Feel free to complain to the people responsible.
The Paypal charges should never be passed on to the customer.

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[BreweryDave]

I suspect the £35 fee for ehu is not for useage so much but for them to have a firm install hookups on the field for the duration of the camping. Fair enough I suppose!

 

[dogman]

Well I rang and spoke to Heather, she asked me to fill in a form that she sent me by E mail, and on receipt would then ring me for payment. This form was absolute rubbish cobbled together in a hurry in word. I filed it in fully emboldening the information and highlighting it in red to make it easier to read. Heather came back and said it could not be read at her end and could I convert it to PDF format, not sure how I can do this even if I have the facility on my computer. Had devils own job to find where I saved anyway so I'm getting a bit frustrated with the whole business. Since there appears to be a lot of us attending they have come to the conclusion they need some sort of paper trail and have come up with this awful form, anyone else had to fill one out?
If they don't take my payment over the phone I have a good mind to pull out I am that peed off with them.

 

[Dawn B]

Well I rang and spoke to Heather, she asked me to fill in a form that she sent me by E mail, and on receipt would then ring me for payment. This form was absolute rubbish cobbled together in a hurry in word. I filed it in fully emboldening the information and highlighting it in red to make it easier to read. Heather came back and said it could not be read at her end and could I convert it to PDF format, not sure how I can do this even if I have the facility on my computer. Had devils own job to find where I saved anyway so I'm getting a bit frustrated with the whole business. Since there appears to be a lot of us attending they have come to the conclusion they need some sort of paper trail and have come up with this awful form, anyone else had to fill one out?
If they don't take my payment over the phone I have a good mind to pull out I am that peed off with them.

I printed off the form filled it in with added extras such as discount etc,
scanned it sent it back as an attachment and she phoned me back and it was sorted. simples

 

[dogman]

Yes, it crossed my mind to do the same if there was a problem with the second form I E mailed them but no one has rung me back (yet), won't be today that's for certain.

 

[Dawn B]

Yes, it crossed my mind to do the same if there was a problem with the second form I E mailed them but no one has rung me back (yet), won't be today that's for certain.

I have to say they were very polite and helpful and didn't charge me for using credit card

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[dogman]

I'll be better in the morning Dawn.
Morning Dawn, almost poetry.