Caravan and Motorhome Club Customer Service (3 Viewers)

[Bcollinson]

Anyone happy with camc customer service?

 

[bladerunner]

do you mean on line or in personal on entry to sites?

 

[DavidG58]

Can’t think why I would ever contact them TBH but site wardens now that’s another subject , but I do find they are much improved over the last decade or so, either that or I am becoming more used to them

 

[andyelbac]

Relative newcomers to the MH scene but happy to say we love the CMC sites and have never had an issue since we started staying over two years ago. We have been to seven different sites and always been treated courteously.

 

[Cal54]

Currently on the CAMC site at Cheddar and consider the wardens here the mostly friendly I have come accross. We have had crappy weather and a lot of the pitches were flooded a couple of days ago, However even when it was lashing it down the wardens were out with a submersible pump trying to keep our pitches accessible.

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[Burge]

Having recently visited Scotland I must say even though expensive the C&MC site at Edinburgh is probably the Best site we have stopped at

 

[Bailey 15]

CAMC customer service always served me good .
This year they sorted ferry to Roscoff at best price
Also this year travellers arrived at site and we all left with Full refunds
Great service
Down side, pitch prices going up!
Refurb to site at Totnes Paignton, used to b all non electric now electric pitches but for this time of year now £38 per nite!!!

 

[Aspenshaw]

Me, since April 1990.

 

[Brianmor]

I've been a member for 6 years and never had a problem.

 

[tonyidle]

Been using them for 50 years caravan (a lot ) then mh (much less). Only come across 2 or 3 iffy wardens in that time.

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[BillandHelen]

Customer service usually first class, friendly and helpful, wardens always happy to stop and have a chat. Currently on Moreton site, very wet, wardens great about making sure we got a pitch that wouldn’t flood!

 

[DavidG58]

Anyone happy with camc customer service?

What context was your question aimed at, Head Office, sites or services

Bit odd to ask such a question them immediately log out and not look back in

 

[Just us on Tour]

We always tend to use their sites as we know what to expect . We have never had an issue and always found the wardens very friendly and accommodating. Facility blocks always clean even though sum are starting to look a little dated . The grass and grounds are mostly always well tendered and the bin areas are emptied on a regular basis . Some have small shops run by the wardens and these are always fairly priced. My only complaint is the site fees are getting very expensive.

 

[Sneds]

No issue with service but site bloody expensive. Like someone said about Totnes, £33 per night in November
Only going because of the one free night, so £33 for two nights, like it should be

 

[Burge]

No issue with service but site bloody expensive. Like someone said about Totnes, £33 per night in November
Only going because of the one free night, so £33 for two nights, like it should be

Same here, Chester Fairoaks am going in Nov £36 a night , going for two cos got one night free so £18 pn.

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[VXman]

Had good service on the phone last week when I wanted to change to a different site last minute.

Two sites we have been on this week the wardens have been really friendly and helpful.
And I agree, one free night makes the prices about right. I've had 4 nights this week at 16.50 a night.

 

[Otter Spotter]

Anyone happy with camc customer service?

I believe they don’t have any at HQ

 

[InvictaMoto]

Anyone happy with camc customer service?

Never used them. Good? Bad?

 

[Otter Spotter]

Lots of threads on Funster about how good the camp staff can be and plenty about the crap Management

 

[Gellyneck]

Lots of threads on Funster about how good the camp staff can be and plenty about the crap Management

But management is different from the staff who answer calls to hq!
They are as good as the best out there and much better than most!

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[Ray-Vic]

Maybe the OP is from CAMC Customer Services and has been asked to get some customer feedback? Bit of an odd question without context

 

[Otter Spotter]

But management is different from the staff who answer calls to hq!
They are as good as the best out there and much better than most!

Agreed, I think the call centre staff understand what customer services is but management ignore complaints and will not acknowledge that their pricing and expectation that all Motorhomers know weeks in advance of their plans, is contrary to what many Motorhomers may want and need.
Dynamic pricing, set up by Management, penalises those MH’s who like to travel without a itinerary.

 

[Gellyneck]

Agreed, I think the call centre staff understand what customer services is but management ignore complaints and will not acknowledge that their pricing and expectation that all Motorhomers know weeks in advance of their plans, is contrary to what many Motorhomers may want and need.
Dynamic pricing, set up by Management, penalises those MH’s who like to travel without a itinerary.

Agreed their strategic business plan may not meet the needs of all motorhomers however that's not the question being asked in this thread.

I think we agree on the quality of customer service being provided but their business strategy could do with a rethink.

 

[ChrisSue]

I had a text offering a free night due to not having used one of their sites for eighteen months. Booked on line but the payment wouldn't work so called them and it was sorted quickly and efficiently. Very happy though the prices ....ouch!

 

[andyelbac]

No issue with service but site bloody expensive. Like someone said about Totnes, £33 per night in November
Only going because of the one free night, so £33 for two nights, like it should be

I understand why you might consider that expensive. Personally, having spent over 800 nights in a Travelodge at my own expense between 2010 and 2020, £33 for the price of a night where you don't have to worry about what might gave caused the numerous stains on the carpet, seems like a bargain to me!

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[Sneds]

Why stay in a Travel Lodge then, perhaps after the first stain experience look elsewhere?

 

[andyelbac]

Why stay in a Travel Lodge then, perhaps after the first stain experience look elsewhere?

Why? Because it was for work and I had to pay. My point is; I would be paying on average anywhere between £45 and £80 per night, in conditions that were, let's say, not quite as clean and as comfortable as my home environment (or my motorhome). £33 for a clubsite, which I have always found to be immaculate, with very clean shower and toilet facilities and the comfort and cleanliness of our MH, still seems to me to be a reasonable price.

 

[Jo May]

Having recently visited Scotland I must say even though expensive the C&MC site at Edinburgh is probably the Best site we have stopped at

We're there now. I'm going to ask them to send a delegation to Edinburgh airport later, it's rather noisy - then we can judge just how good their customer relations is. in fact, the 06.50 has just blasted off to Malaga.

 

[Burge]

We're there now. I'm going to ask them to send a delegation to Edinburgh airport later, it's rather noisy - then we can judge just how good their customer relations is. in fact, the 06.50 has just blasted off to Malaga.

Sorry but the reason I didn't Quote the Air Traffic noise was because it didn't bother us & to be honest didn't notice much of it.