Burstner Damp problem, Warranty, Dealer issues

[VXman]

Water ingress check today (£178!!!) and not good news

They have detected 50% moisture levels in between the water fill point and the exterior TV cable socket/power. (2021 Burstner Lyseo 727G)

No obvious reason but the technician suspects water getting in around the TV point as this seems the only possibility. Apparently a whole section will need to be replaced as once the damp is in it will not dry out.

Sadly the dealer doing the check won't do a warranty repair because I didn't purchase from them. (I have had 2 damp checks done with them so it is disappointing they will not 'take me on'.

) They are local to me but my purchasing dealer is 100 miles away and I don't have a good relationship with them. I do not trust them at all.

Anyone have any thoughts on this issue or experience at getting a non supplying Burstner dealer to to take on a warranty repair?

 

[rb62]

I think the main problem is that the warranty rates paid by the manufacturers is so small compared to the going workshop rates why would they.

Approved Dealers Not Respecting Warranty

What is it with Approved Dealers not accepting warranty work if they did not sell the MH to you? We have a 22 plate Burstner that we purchased from Choose Leisure near Canterbury last August. It only had 256 miles on it so preume it was a demonstrator? Choose Leisure are not a Burstner Approved...

www.motorhomefun.co.uk

 

[funflair]

I am sure that it is warranty work rates that is the issue as rb62 say but I would not be happy that the local guy has taken the easy money (inspection) which I believe is really just an insurance policy and now he isn't prepared to payout, ie do the work I know they all have the option to turn down work but this picking and choosing would not sit well with me.

EDIT and I will add on a practical level, if the damp readings don't spread that far and I could get the van in the dry I might be tempted to take out the TV point and see how it dries out the way they say it went in, that's also assuming it hasn't spoiled any internal panels.

 

[Chris Laing]

I wonder if you had taken it to the original dealer would they have picked it up?

 

[CazPaul]

What is the construction of the wall I would firstly look at.

So water has got in but they say it won’t dry out but continue to be wet?

Somewhere dry and warm, take off the tv point and water point and have a look. Could it have got in as the tank been filled with water, a fault/crack/loose fitting/pipe etc.?

^{_{Subscribers  do not see these advertisements}}

 

[irnbru]

Have you checked what the construction is made of? Our Benimar is 99% wood free, perhaps Burstner have gone down the same route in later models. I knocked our aerial off the roof and had the campsite mastic it for me and they also held it with gaffa tape while it set. Roll on 8 months and as I had the roof washed last week the gaffa tape was pulled off. It rained and the van started leaking. Some new sealant on and its fixed. Have a look on your roof around the aerial. Unless its bad I'd try to fix it myself.

 

[VXman]

I wonder if you had taken it to the original dealer would they have picked it up?

Well, this is the reason I wouldn't go there. He has proved himself over the last 2 years to be a liar and incompetent. If I had taken it there for damp checks I would be surprised if he actually took a damp meter near it.

 

[VXman]

Have you checked what the construction is made of? Our Benimar is 99% wood free, perhaps Burstner have gone down the same route in later models. I knocked our aerial off the roof and had the campsite mastic it for me and they also held it with gaffa tape while it set. Roll on 8 months and as I had the roof washed last week the gaffa tape was pulled off. It rained and the van started leaking. Some new sealant on and its fixed. Have a look on your roof around the aerial. Unless its bad I'd try to fix it myself.

Have you checked what the construction is made of? Our Benimar is 99% wood free, perhaps Burstner have gone down the same route in later models. I knocked our aerial off the roof and had the campsite mastic it for me and they also held it with gaffa tape while it set. Roll on 8 months and as I had the roof washed last week the gaffa tape was pulled off. It rained and the van started leaking. Some new sealant on and its fixed. Have a look on your roof around the aerial. Unless its bad I'd try to fix it myself.

There is no visual sign of damp. The TV point looks fine. If I took it out it would break any seal that is there. Then I would have voided the warranty.

Not sure on construction. I know the floor is grp and they don't damp check that. The roof did have an issue with a poor solar panel installation but that dried itself out which suggests they think the walls are constructed differently.

 

[gus-lopez]

If I took it out it would break any seal that is there. Then I would have voided the warranty.

how would they know unless you are some sort of butcher? Why would it void a warranty? I'd expect to do anything i required as long as it was replaced equal to or better than it was when first fitted?

 

[funflair]

There is no visual sign of damp. The TV point looks fine. If I took it out it would break any seal that is there. Then I would have voided the warranty.

Not sure on construction. I know the floor is grp and they don't damp check that. The roof did have an issue with a poor solar panel installation but that dried itself out which suggests they think the walls are constructed differently.

If this is the construction, I would not be too worried.

A bit of wood veneer inside but the XPS foam is closed cell and water would not penetrate that so any damp that might be there certainly won't be eating away at the structure of the van, I would double check with my own moisture meter and if it is just around the TV point it might be worth getting the people that did the damp check to remove the TV point and reseal, even if you have to pay it can't be more than a few £ I would have thought.

^{_{Subscribers  do not see these advertisements}}

 

[Jimbohorlicks]

Water ingress check today (£178!!!) and not good news

They have detected 50% moisture levels in between the water fill point and the exterior TV cable socket/power. (2021 Burstner Lyseo 727G)

No obvious reason but the technician suspects water getting in around the TV point as this seems the only possibility. Apparently a whole section will need to be replaced as once the damp is in it will not dry out.

Sadly the dealer doing the check won't do a warranty repair because I didn't purchase from them. (I have had 2 damp checks done with them so it is disappointing they will not 'take me on'.

) They are local to me but my purchasing dealer is 100 miles away and I don't have a good relationship with them. I do not trust them at all.

Anyone have any thoughts on this issue or experience at getting a non supplying Burstner dealer to to take on a warranty repair?

View attachment 733559

If you take it back to the dealer he will probably want to recheck the damp and charge you before they even look at doing a repair .

 

[CazPaul]

If this is the construction, I would not be too worried.

View attachment 733615

A bit of wood veneer inside but the XPS foam is closed cell and water would not penetrate that so any damp that might be there certainly won't be eating away at the structure of the van, I would double check with my own moisture meter and if it is just around the TV point it might be worth getting the people that did the damp check to remove the TV point and reseal, even if you have to pay it can't be more than a few £ I would have thought.

It says “Most models “ Martin so needs to check if that applies to OP Motorhome.

It’s the fact he’s been told once water is in there it won’t dry out, very strange advice if that is the construction.

 

[VXman]

If this is the construction, I would not be too worried.

View attachment 733615

A bit of wood veneer inside but the XPS foam is closed cell and water would not penetrate that so any damp that might be there certainly won't be eating away at the structure of the van, I would double check with my own moisture meter and if it is just around the TV point it might be worth getting the people that did the damp check to remove the TV point and reseal, even if you have to pay it can't be more than a few £ I would have thought.

It says “Most models “ Martin so needs to check if that applies to OP Motorhome.

It’s the fact he’s been told once water is in there it won’t dry out, very strange advice if that is the construction.

The difficulty with asking the delayed who did the damp check to investigate is that they have already said it needs a section removing and it's a major job. I don't think they would be willing to remove/reseal as it ould be going againt thier own diagnosis.

 

[CazPaul]

The difficulty with asking the delayed who did the damp check to investigate is that they have already said it needs a section removing and it's a major job. I don't think they would be willing to remove/reseal as it ould be going againt thier own diagnosis.

Yes I agree with you, don’t ask them, could you get another opinion?

When people research which Motorhome to get and look at the wall/roof/floor construction etc etc then a lot of people, especially experienced motorhomers, would buy partly on that basis.

The construction looks good on the link funflair put up so why then would it require a section removing? Unless it’s warped/delaminated etc

How have the checked it’s damp? Have you got a damp meter yourself to check, that would be my first job, or ask another Motorhomer to check for/with you?

Is there any evidence inside/outside of damp that you can see?

 

[gus-lopez]

t says “Most models “ Martin so needs to check if that applies to OP Motorhome.

remove the tv point or water inlet & you will see what the construction is

^{_{Subscribers  do not see these advertisements}}

 

[VXman]

WOW!! Spoken to Camper UK after recommendations from other Burstner owners. They immediately said they would look at it and fix it under warranty if needed. The first positive interaction I have had a Burstner dealer in 2 years.

They were not impressed with my local dealer for refusing to do the work after taking my money for 2 ingress checks. A pity as I really wanted to have a local dealer I could go to for serivce over the coming years and now they have lost me. If Camper UK turn out ok and it means a long trip once a year then so be it!

 

[funflair]

WOW!! Spoken to Camper UK after recommendations from other Burstner owners. They immediately said they would look at it and fix it under warranty if needed. The first positive interaction I have had a Burstner dealer in 2 years.

They were not impressed with my local dealer for refusing to do the work after taking my money for 2 ingress checks. A pity as I really wanted to have a local dealer I could go to for serivce over the coming years and now they have lost me. If Camper UK turn out ok and it means a long trip once a year then so be it!

I have heard good things about them

 

[DandG5515]

WOW!! Spoken to Camper UK after recommendations from other Burstner owners. They immediately said they would look at it and fix it under warranty if needed. The first positive interaction I have had a Burstner dealer in 2 years.

They were not impressed with my local dealer for refusing to do the work after taking my money for 2 ingress checks. A pity as I really wanted to have a local dealer I could go to for serivce over the coming years and now they have lost me. If Camper UK turn out ok and it means a long trip once a year then so be it!

That's good news, just as a matter of interest was the Ariel point factory or dealer fit? The reason I ask after being to motorhome factories, the insulation in the wall between them may not be consistent with the rest of the wall. Cold spot attracts condensation high reading etc. May not be a big problem.

 

[Howard B]

If this is the construction, I would not be too worried.

View attachment 733615

A bit of wood veneer inside but the XPS foam is closed cell and water would not penetrate that so any damp that might be there certainly won't be eating away at the structure of the van, I would double check with my own moisture meter and if it is just around the TV point it might be worth getting the people that did the damp check to remove the TV point and reseal, even if you have to pay it can't be more than a few £ I would have thought.

If its the same as mine its polystyrene insulation.

 

[VXman]

Yes I agree with you, don’t ask them, could you get another opinion? camper UK have agreed to check it out anr repair if ness.

When people research which Motorhome to get and look at the wall/roof/floor construction etc etc then a lot of people, especially experienced motorhomers, would buy partly on that basis. must admit i didn't do any research!

The construction looks good on the link funflair put up so why then would it require a section removing? Unless it’s warped/delaminated etc

How have the checked it’s damp? Have you got a damp meter yourself to check, that would be my first job, or ask another Motorhomer to check for/with you? I don't have a damp meter

Is there any evidence inside/outside of damp that you can see? No sign of anything untoward.

^{_{Subscribers  do not see these advertisements}}

 

[VXman]

That's good news, just as a matter of interest was the Ariel point factory or dealer fit? The reason I ask after being to motorhome factories, the insulation in the wall between them may not be consistent with the rest of the wall. Cold spot attracts condensation high reading etc. May not be a big problem.

It's factory fit. Never used it or likely to. Don't even have a TV indoors!

 

[SteveandSue]

We have used Camper UK previously - very good reputation for after sales. Hope you get it sorted out.

 

[CazPaul]

If its the same as mine its polystyrene insulation.

That’s not the insulation in the link that was put up though?

 

[funflair]

That’s not the insulation in the link that was put up though?

I believe that there are two polystyrene’s EPS which is the white one that we all know and XPS which is the blue foam and a closed cell so quite different.

 

[CazPaul]

I believe that there are two polystyrene’s EPS which is the white one that we all know and XPS which is the blue foam and a closed cell so quite different.

Yes but the link you put up just said XPS insulation?

^{_{Subscribers  do not see these advertisements}}

 

[Howard B]

That’s not the insulation in the link that was put up though?

I know,

 

[Coolcats]

I think the main problem is that the warranty rates paid by the manufacturers is so small compared to the going workshop rates why would they.

Approved Dealers Not Respecting Warranty

What is it with Approved Dealers not accepting warranty work if they did not sell the MH to you? We have a 22 plate Burstner that we purchased from Choose Leisure near Canterbury last August. It only had 256 miles on it so preume it was a demonstrator? Choose Leisure are not a Burstner Approved...

www.motorhomefun.co.uk

That’s not the customers fault, how about this, what if the selling dealer paid the local dealer the difference between the factory rate and what they see it costs them. Don’t forget a sales department pays the service department to carry out work this is at a discounted rate not what a customer pays. So the selling dealer would only have to compensate the repairing dealer thier cost.

To be honest the dealer network is not a network it’s more a cartel.

They also miss the point that good customer service is the long haul you can’t look at a customer as a one off purchaser.

I noticed recently there were a few small things the vw dealer did that the out going dealer did not, Golf went for a service, it was washed before pick up the petrol cap retaining lead had come off they noticed and re-fitted, I know one of the carpet securing tab had come undone they had refitted it. It’s this small attention to detail and no charge that makes all the difference ( mind you a dealer service is t cheap )

I would also make a complaint to Burstner regarding the network isn’t working