BT rant

pappajohn

pappajohn

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Been internet and phone-less since the 22nd.​
Reported the fault using BTs online report service and got a fault reference number....the fault was shown to be on their servers.
Given an estimated repair date of today but still not fixed so start an online chat with the lovely Deepa...well I assume shes lovely.
She then told me reporting faults using their own online service simply doesnt work....even though I got a reference number, which has the same number as the one the lovely Deepa just gave me so the fault was logged but no action taken.
Anyway, somehow I disconnected the chat then a few minutes later she rang us.....on the phone I reported not working. :doh:

Managed to give her shirls mobile number above the crackling and rustling as I was using mine for mobile data and didnt want to risk losing that too.

She went on to tell me there WAS a fault but an engineer would need to call to check my end....im plugged into the master socket bypass with a new ADLS filter so it cant be here, and as I said, their report says the fault is at their servers.
Anyway, got the usual...if they find a fault in your home theres a £129 fee etc.
Ok, send him in...whens he coming ?

FRIDAY !!!!!

9 F#@KING DAYS WITH NO PHONE OR WEB !!!!!

costing a fortune on mobile data charges which WILL be compensated for.
Just waiting for thr CEOs email address now then fire off the snotty email.demanding to know WHY the online reporting service doesnt work, why they maintain it if its so crap and why I should wait until 1st july for an engineer on a 5 day old fault.
 
Last edited:
Online reporting worked when we had a line fault a little while ago

Took a bit longer than their guesstimated date - but it was after a big storm, so I'm guessing they had their hands full

Love BT - infinitely better than Talk Talk who we left.
 
Yes, we left AOL (talktalk) after 13 years thinking BT would be better as they provide both phone and internet....sadly mistaken.
 
Robert Clark said:
Online reporting worked when we had a line fault a little while ago

Took a bit longer than their guesstimated date - but it was after a big storm, so I'm guessing they had their hands full

Love BT - infinitely better than Talk Talk who we left.
Click to expand...
Been on bt for forty years never had a problem

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doesnt matter who your using to send you the bill it still goes through the same exchanges apart from virgin
 
mitzimad said:
doesnt matter who your using to send you the bill it still goes through the same exchanges apart from virgin
Click to expand...
Agreed, but if you have a broadband account with, say, aol and bt phone line they shove you pillar to post.....not our line, must be aol....not us, must be bt line.
If you have both from one source there shouldnt be any arguments.....but there will be.

Same as insuring your van and toad with the same company....they cant blame the other company if something goes wrong.
 
Sorry about your troubles.

On the other hand recently moved house and needed the master socket moved, Sky as ISP arranged for BT openreach to undertake the move.

Chap turned up at appointed time. Did the work as requested, identified a fault on the line causing a crackle and reported it as a fault. Next day another chap turned up, opened several manholes etc and fixed the fault.

Just seems to be a role of the dice at times as to how it goes.

Do agree that life SHOULD be simpler we a single responsible body

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I despise BT. I won't deal with them at all for anything.

A friend recently moved into new business premises and needed new lines and stuff. He received the level of service I've come to expect from BT. He said to me the other week in the pub "Nick I always thought you were being a bit of an arse with all that stuff about BT but you were dead right!"

Anyway I know what your problem is. It's Deepa. You need to get rid of her and ask @haganap for Bhindi's direct number. She'll sort you out (y):D
 
My complaint has been elevated to the EXECUTIVE LEVEL COMPLAINTS dept.

The idiots there tried to call me on our landline.....which I already told them wasn't working.

What hope is there ?
 
My last problem was sorted out by beverley.matheson@bt.com. She was very efficient and perhaps if you contact her direct she can inject some common sense into sorting out your problem.

Mike

PS. She works in the department that you quoted
 
A disgraceful shower.

We had no phones in the office for over a week a year or so ago.

All because of BT incompetence or Openreach incompetence.

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All sorted today.
Engineer found a broken wire between pole and master socket.
New cable between above points and all running again.
As compo....unlimited broadband monthly cost reduced from £18 to £8 per month.
Caller display reduced from £3.95pm to zero.
£14.41 compensation for loss of 9 days service as per bt t&c's
Good enough for me this time.
 

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