Auto Trail cushions

[ForeignShaws]

Hi all, we have a 2021 AT Imala 625 with the rear lounge configuration, but are finding that the cushions are not up to the job.
They are just about bearable as seating, but compress so much when in the bed layout that you can feel the slats and it doesn't make for a good night's sleep.
Over the summer I did some rough testing against cushions in other AT motorhomes and it's obvious that ours are much softer, but I've yet to locate another 2 year old Imala 625 to make a direct comparison. Does anyone on here have one??
I've raised it as a warranty issue with AT and the cushions are now with the manufacturer, Leisure Furnishings, who've tested them and stated that they are made to the specification at the time.
Auto Trail are saying it's an OEM warranty problem, i.e. Leisure Furnishings, who say that they're made to spec. At the moment we're off the road so looks as though I'm going to have to stump up around £800 to replace the foam, although Leisure Furnishings are saying that they will replace the foam at a discount as 'a gesture of goodwill'.
I believe that the problem falls under Consumer Rights Act 2015 section 9 & 10 in that they are unsuitable for their intended purpose, so responsibility is with AT.
So far AT won't accept its their issue.
At this point it's my intention to pay to get the foam replaced and then take AT to the small claims court to get my money back.
I'm looking for some advice from fellow Funsters.
Has anyone else experienced this and, if so, how have you resolved it?

 

[Boaty]

Tuppence worth only.
Your contract is via the dealership or other vendor. AT has no direct responsibility to you or indeed has the cushion supplier.
I have found AT helpful in my 12 months ownership of a new Ducato in so far as providing information. The dealership a waste of space! I have a cushion issue with second row seats, but I did not agree a specification so less than best quality is not the basis for a claim.
Interested to hear how you proceed.
Ps. other niggles I have sorted myself given the help from AT.

 

[Tombola]

I had an imala from new but with the 2 bed arrangement at the rear.
Have to say it did cross my mind with the seating cushions at the front, could have been a bit better though, but I didn't take it anywhere at the time.

The problem you probably face is proving the fault is inherent, and finding enough owners to say the same, but good luck.

bobnick also owned an imala

 

[bobnick]

Ours was a 2018 Imala.
Don't recall any issues with cusions.
We did get a 2nd set of new bed mattresses for some reason still in plastic and never used.. We passed them on to the buyer.