Anyone else having problems accessing their ACSI App?

[royandsharont]

I have the ACSI card and App subscription which was automatically collected in December, I received the 2022 books & card before Christmas.

I use the App on my phone and iPad and updated the maps on the iPad last week, for a second time this year, and I noticed after doing that some of the campsites I am familiar with we’re not longer showing so emailed ACSI if there was a problem with the new App maps as the version on the phone, updated in early January so should show current sites, is still showing them. No reply as yet.

Then 2 days ago I tried to open the App on the iPad and it wouldn’t open but a pop up message appeared, photo below, suggesting I had not paid. I checked the phone and it works fine, but I hadn’t updated the most recent maps. My account shows my subscription is valid until the end of 2022. Email again but no reply as yet.

Anyone else got similar problems? I don’t want to remove the App & download it all again just yet until I hear from them

 

[Phill D]

i am not completely sure but could it be that the update for 2022 does not allow more than 1 device.

i had access on 3 devices but let it go over lockdown so had to re subscribe and now i only have access on 1 device and there is no app yet for windows that i can find.

so perhaps each device requires a separate subscription.

 

[Brains]

There was a thread a few weeks ago about this.

Acsi seem to have lost many of their campsites for 2022.
The UK only had 7 sites as members!
I guess thought they simply could not justify the membership fee given the expected number of overseas visitors.
Also as many people, all over Europe, are 'staycationing' this year, there is no incentive for the campsites to offer ACSI discounts for 2022.

I suspect ACSI are now adding lots of sites that were members back in 2018-19, just so that the app works, otherwise it becomes a bit pointless if an entire country of 60m people only seems to have 7 sites!

 

[royandsharont]

No, it worked on both my mobile devices before the map update on the iPad. I’d updated the maps on both in early January so was surprised when there was a second update.

I’ll check the laptop now

PS. The laptop is fine too, asking me to update maps with new or updated campsites and still showing the Scottish ones that are not there on the iPad, when it worked

 

[Phill D]

there is no download on the acsi app for windows that i can find.
there is a 3rd party offering but i am not keen as i dont know the source.

^{_{Subscribers  do not see these advertisements}}

 

[royandsharont]

I have it on my windows 10

Had it on for years think I got it from ACSI website?

 

[Phill D]

I have it on my windows 10

Had it on for years think I got it from ACSI website?

yes i had it also but mine then refused to update. have looked for new download cant find one. in fact i believe the acsi website states not suitable for windows.

i will check again shortly.

 

[Phill D]

It appears that the app subs can be used on 3 devices at the same time but currently only on Phone or Tablet. there is no official acsi download for windows.

 

[Waveski]

Mines working fine on iphone and iPad. Three devices allowed but mine showed I was logged in twice on the same phone; a bit strange?

 

[royandsharont]

Thanks for the replies folks, if I identify what has gone wrong I will update it here

^{_{Subscribers  do not see these advertisements}}

 

[MichaelT]

I got same message and have also had emails stating I did not pay but it was on a DD via a credit card so thought it was spam.

I just clicked OK and it seems to work fine asking me to download offline maps that download OK.

 

[Burgo]

They emailed me the other day saying I had an unpaid invoice but we have a subscription via dd and received our 2022 book and card. Emailed them to ask what's happening but no reply.....

 

[royandsharont]

I got same message and have also had emails stating I did not pay but it was on a DD via a credit card so thought it was spam.

I just clicked OK and it seems to work fine asking me to download offline maps that download OK.

When I click OK the pop up closes but nothing happens. Still no reply here too

 

[royandsharont]

Just removed the App and downloaded it again, loaded ok but I had to remove the iPad from my account to let it attach it again. It all seems to be working