Another good thing comes to an end........

[Buddy1012]

A short while back I posted that I was having some 12v issues whilst on a trip - lights & TV flickering with water pump run, occasionally TV and main control panel turning itself off etc. Now we are back home I was able to properly test things out and found the problem - a dodgy ground connection! All sorted. Whilst on the way back from the Alps though I had sent an email to Udo Lang (Schaudt) just in case this may be an Elektroblock / control panel issue that might require some sorting. I know quite a few of you have used this route over the past few years and found his help invaluable.

Anyway today I received a reply from Lippert (took over Schaudt in 2023):

Please note, that we shut off support for Customers and only provide support for Dealers and Retailers.

If you want to send us the device please contact a dealer or a vehicle manufacturer.

https://www.lippertcomponents.eu/dealer-locator/

https://caravanmarkt.info/



due to process optimization, we have decided, in consultation with dealers and the manufacturer's customer service in the caravanning sector, to strengthen the close ties between our customers and their end consumers and therefore no longer accept direct support from private customers.

If you have any questions, repairs, and/or replacement of your device, please contact:

- your dealer or

- the customer service of the manufacturer of your vehicle

FAQs and operating instructions can be found at the following link:

https://www.lippertcomponents.eu/support/power-on-board-formerly-schaudt-by-lippert

So there we have it - another thing forcing us in the UK to go via the dealer network, which in my experience can add at least £400 to the smallest of jobs. That is an hour (at least) to investigate, followed by at the minimum an hour to rectify, plus the cost of any parts required. In my case I have to factor in the cost of a 200 mile round trip as well. I dread to think what it would cost to have to get an EBL problem investigated, then probably removed to have it shipped to and from Germany for a repair before refitting and testing etc.

 

[jollyrodger]

I believe there is a guy in the Bridgwater/Taunton are that can sort them out.
Bro had probs with his .
Can't confirm who at the mo he's on a cruise .lucky begger.

Possibly this one

Workshop | Apuljack Electronics

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www.apuljackelectronics.co.uk

Another place in Wales

Schaudt Elektroblock EBL 99 Repairs at £130 including VAT. EBL 100, EBL101, etc

Schaudt Elektroblock Repairs (£130 including VAT) and Sales. Elektroblock EBL 4, EBL 29, EBL 99, EBL 100, EBL 101, EBL 104, EBL 105, EBL 108, EBL 109, EBL 164, EBL 208, EBL 220, EBL 225, EBL 240, EBL 263, EBL 264, EBL 269. How to remove a Schaudt Elektroblock EBL. What causes an Elektroblock to...

www.aandncaravanservices.co.uk

 

[Pausim]

That is disappointing news, Udo was always very helpful. His helpfulness earned Schaudt an excellent reputation with UK users and Lippert seem to be ditching that, very short sighted.

 

[paddymcc]

That is disappointing news, Udo was always very helpful. His helpfulness earned Schaudt an excellent reputation with UK users and Lippert seem to be ditching that, very short sighted.

Yes, second that

 

[Hoovie]

That is disappointing news, Udo was always very helpful. His helpfulness earned Schaudt an excellent reputation with UK users and Lippert seem to be ditching that, very short sighted.

That is Lippert's MO. Buying up lots of independant and smaller companies and consolidating support to maximize profits.
They are to accessories and ancilleries what Thor is to Motorhome brands

^{_{Subscribers  do not see these advertisements}}

 

[dunnah01]

Fair enough - just reply saying you'll advise the 100,000+ funsters of the removal of support and advise them not to use their products

 

[stevewagner]

Fair enough - just reply saying you'll advise the 100,000+ funsters of the removal of support and advise them not to use their products

100,000+ funsters?

 

[dunnah01]

100,000+ funsters?

Apologies 110500

 

[Pilote87]

So there we have it - another thing forcing us in the UK to go via the dealer network, which in my experience can add at least £400 to the smallest of jobs. That is an hour (at least) to investigate, followed by at the minimum an hour to rectify, plus the cost of any parts required. In my case I have to factor in the cost of a 200 mile round trip as well. I dread to think what it would cost to have to get an EBL problem investigated, then probably removed to have it shipped to and from Germany for a repair before refitting and testing etc.

When I had a problem with Block 1 plug and socket looking burnt, I had a similar reply of "Go to your nearest dealer" I tried three in Limoges, one wasn't interested in helping, one said it would have to be sent away, the third said he could replace the socket, but couldn't obtain the plug and its inserts. However, that one did test the EBL, for free and told me that it all functioned correctly. I eventually found a supplier of the plugs and inserts in Italy. They are available from Apuljack Engineering, but I'd have had customs duty to pay.

John