ADAC Repatriation to UK ... official reply

[busby]

I have just renewed my ADAC plus membership and had confirmation that nothing has changed regarding my policy , I specifically asked about repatriation of Vehicle if a major breakdown and the operator said nothing has changed. I also mentioned medical repatriation and again he said nothing has changed.
He spoke very good English and sent me a email with PDF of current benefits.

I went with ADAC a few years ago, as I had heard good things on here about them. The reason I only stayed for one year was what seems to be the issue here - everything was in German (understandably as they are a German company) , and I just could not be sure what was covered & what was not, & had difficulty contacting them. In the end, I decided not to renew, & it was at this point I discovered I should’ve given three month notice to cancel. They tried to take another years payment, despite me saying I did not want to renew, and sent threatening letters for some time afterwards, insisting that as I hadn’t given the required 3 months notice to cancel, that I owed them another years premium. All attempts at communicating failed, so I ignored them in the end & they eventually stopped. I found it quite intimidating, and I know it was my fault as I don’t speak German, but still...! I would never recommend them for this reason! I’m with Nationwide now, which offer similar cover along with other benefits for very slightly more money.

If that is in their terms and conditions they have every right to pursue the debt,,BUSBY,,

 

[Stonemags76]

If that is in their terms and conditions they have every right to pursue the debt,,BUSBY,,

I agree, but my point is that because it was in German, I hadn’t understood that I needed to give 3 months notice, as this is not common in the UK, as far as I know? Therefore, what else was I missing? They have absolutely no need to provide anything in English, but that was why I thought it was unsafe for me to continue with them.