Apuljack Engineering Ltd

I have a melted Sargent EM40 (I'm not the only one of course). There is no recall by Auto-Sleepers and Sargent won't entertain a replacement (unless under a Auto-Trail dealer recall). So I went to Apuljack.

I think they genuinely have a good range of products and services but... the postage cost of a small circuit board costing £190.80 is at its cheapest three to four day Royal Mail, £8.34!

Lost a few stars based on that and the fact that in conversation with Apuljack, they were not interested in helping, citing that they cannot change the Royal Mail prices; well its about £3.50 for a small parcel anywhere in the UK so I'm unsure how that works...

Anyway, two stars for now, will update to three dependent on the quality of this component second to none when it arrives.

aged 120 volt MSW inverter / charger unit - inverting failure (otherwise operational) - enquiries with unit service / repair agents in the USA suggest a possible 'straight forward' relay failure on the inverting side

early November 2021 - initial enquiry - reception advised a 10-14 working day turn around
mid November 2021 - unit dropped off to investigate whether inverting failure was terminal or could be repaired - would update me when looked at
early & mid December 2021 - called technical & reception seeking update on investigations, before Xmas please (replacement unit has a lengthy lead time from the USA, because of weight) - still awaiting response
mid January 2022 - called again - technical not available - reception requested I send technical an email enquiring about progress - duly sent - response awaited

Less than impressed so far
(appear to be knowledgeable in their field of work, but thus far customer support / liaison very lacking)

I used them to repair a ecu for electronically controlled viscous engine fan , it was done extremely efficiently , at moderate cost even to the fitting of some upgraded components. Returned on time and saved me about £1100 !!