1. Untitled Document

Got a Boxer? Expecting A Recall?

Discussion in 'MOTORHOME CHAT' started by Jim, Jun 18, 2008.

  1. Jim

    Jim Ringleader Staff Member

    Joined:
    Jul 19, 2007
    Location:
    Wales
    Came across this email, sent from Peugeot to the main Motorhome manufacturers. Steering problem sounds a bit dodgy I would have thought "resistance to manoeuvring" :Eeek:to be pretty serious. If this email is genuine, then It seems that they have known about the problems for a while Have these recalls happened?


    Subject: Boxer Recall

    Gentlemen,

    Please be aware that we have now launched the recall on Boxer. The recall
    can be found on dealer systems although the customer letters will not be
    issued until next week (copy attached).

    The recall (coded YLH) is in the form of a multi point recall on all Boxer
    III models with the title of the recall relating to a steering defect and
    covering the following operations:

    1. Inspection/repair of steering rack.
    2. Check of gearbox differential bolts.
    3. Inspection of maxi fuse bolts.
    4. Fitment of waterproof covers to:
    Wiper motor
    ABS unit
    Starter motor
    Alternator
    5. Installation of water drainage tube.

    Any customers that remain dissatisfield should be directed to our Customer
    Care team here in Coventry. We have recently appointed a converter
    specialist within our Customer Care Team - Darren Moore. Darren's role is
    to liaise with your customer care teams where you have a particularly
    problematic customer or situation.

    We will be meeting with Gefco to devise a process to minimise disruption to
    your production whilst maximising the number of vehicles complete before
    despatch from compound.

    I will also write to all Peugeot motor home dealers to let them know.

    Regards

    Sharon

    (See attached file: safetyrecall.doc)


    Registered Office: Peugeot Motor Company PLC, Aldermoor House, PO Box 227,
    Aldermoor Lane, Coventry, CV3 1LT Registered in England No. 148545

    This is the attached file:

    fName
    Address 1
    Address 2
    Address 3
    POST CODE

    FEBRUARY 2008



    SAFETY RECALL
    PEUGEOT RECALL NOTIFICATION



    Dear Mr. Sample

    Registration Number: VIN Number:
    Reference: YLH

    Within the Peugeot quality programme it has been identified that there may be a problem with the steering mechanism on your vehicle which could cause resistance when manoeuvring. It is therefore necessary for an operation to be carried out on the steering rack.

    At the same time, some vehicles will also have certain key components reinforced against water ingress, to prevent possible operating faults in the long term.

    This work will of course be completed free of charge.

    Please contact your Dealer’s service reception to make an appointment for the work to be carried out. It would help to have this letter with you when making the call as it contains all the information they will require.

    If you need any assistance in locating your nearest dealer, please either use the dealer locator feature on Peugeot.co.uk | Homepage or contact the Recall Helpline on 0845 600 4400.

    If you are no longer the owner of the vehicle, please complete and return the attached Change of Owner form included in this letter.

    This recall is being carried out under the Code of Practice on Vehicle Safety Defects and will be monitored by the Vehicle and Operator Services Agency of the Department for Transport.

    We apologise for any inconvenience caused and thank you for your co-operation.

    Yours sincerely


    PETER BOURKE
    Head of Customer Communications
  2. New Rover

    New Rover Read Only Funster

    Joined:
    Aug 31, 2007
    Jim, I got a recall letter weeks and weeks ago.
    I took it to a dealer that I chose and they informed me that there was more than one reason for the recall.
    One of the mechanics who carried out the work mentioned about dropping the gearbox to check the bolts and they also redone the water ingress recall work which had been done before I picked up the MH in October last year.
    I believe the dealer is still waiting for one final part to complete all the work. A cover for the starter motor I think.
    I took my van away after they had completed what they could but I have not signed for any work that has been carried out yet.

    Should have said it is a Peugeot Boxer that I have. (Autoquest 130).
    Last edited: Jun 18, 2008
  3. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

    Joined:
    Jan 5, 2008
    Location:
    East Sussex 01-580-881288
    Same list as for Fiat recalls except they seem to have forgotten the flash upgrade on fuel management, OH and of course the ENGINE COVER!!

    Word has it the customer has to insist on having one.
  4. New Rover

    New Rover Read Only Funster

    Joined:
    Aug 31, 2007
    Engine Cover JCM?

    You don't happen to have a photo of one do you?
  5. Johns_Cross_Motorhomes

    Johns_Cross_Motorhomes Trader - Motorhome & Accessory Sales

    Joined:
    Jan 5, 2008
    Location:
    East Sussex 01-580-881288
    Not particulary explicit.


    Sorry I found one but it wont upload onto here for some reason
    Last edited: Jun 18, 2008
  6. buccaneer

    buccaneer Read Only Funster

    Joined:
    Oct 14, 2007
  7. Geo

    Geo Trader - Funster

    Joined:
    Jul 29, 2007
    Location:
    Mansfield,Notts
    Great
    I think I will advertise FREE servicing on all Peugoet and Fiat Motor Homes:thumb:
    It will be three hundred quid to remove the crap just to to get to the engine:Rofl1:
    Geo
  8. keith

    keith Funster

    Joined:
    Aug 25, 2007
    Location:
    SW Scotland
    Is this a Fiat or Peugeot engine?
  9. buccaneer

    buccaneer Read Only Funster

    Joined:
    Oct 14, 2007
    Thats a Peugeot I have some more pics of Fiat covers.
    its only 2x10 nuts to remove cover its also has a push fit onto 2x blind grease nipples and also needs a bracket to support it and a new coolant pipe that runs over top of cover.
  10. Teasy2007

    Teasy2007 Funster

    Joined:
    Sep 26, 2007
    Location:
    Rotherham South Yorkshire
    Do you know if the Peugeot owner paid for his cover, or had it fitted under warranty?

    When I spoke to Darren Moore last week re the problem with our Peugeot Boxer Autocruise, I was told "we do not supply and fit an engine cover as our engineers do not believe this is necessary"

    Matthewmans had given me the phone number for Mr Moore, though it took him 3 days to get back to me. We talked for nearly 10 minutes during which time he never mentioned any recall at all.

    We have never received a recall from Peugeot since we bought the motorhome from new last October and according to our dealer ours is a Boxer III as in the recall letter.

    I told him I had seen a Peugeot Autocruise with the engine cover fitted when we were in Stratford, but he was adamant that Peugeot did not support this although I could go and buy one for a Fiat and it could be fitted!!!

    When I spoke to Matthewmans later, they admitted there was a recall - but for a fuse and something to do with updating the computer - again nothing about the steering, Checking of gearbox differential bolts or inspection of maxi fuse bolts.

    They agreed to put the covers on the Wiper motor, ABS unit, Starter motor and Alternator, but added that the factory had been flooded so they could not give me a start time for the work.

    Can anybody explain what Peugeot are playing at? Surely it is not in their best - business - interest to have disgruntled customers?

    Ginny and Mike
  11. buccaneer

    buccaneer Read Only Funster

    Joined:
    Oct 14, 2007
    Thats my cover you will also want what Peugeot call operation 6 waste pipe

    [​IMG]

    its a large bore waste pipe that collects any drips from scuttle join.
  12. New Rover

    New Rover Read Only Funster

    Joined:
    Aug 31, 2007
    First of all, thank you JCM for posting the photo.
    I never got an engine cover fitted to my Autoquest whilst it was in for the recalls.

    I intend to phone the dealer tomorrow to insist on one being fitted and also ask about the new coolant hose while I'm on the line.
    I'll let the forum know how I get on in this matter.
  13. New Rover

    New Rover Read Only Funster

    Joined:
    Aug 31, 2007
    Hey Buccaneer, I've just had a look at my Peugeot engine and as well as having no cover the No. 6 pipe was off again. (No clip attached) That's 3 times I've put it back on. Think I'll clip it on myself and know it's done right then.
  14. buccaneer

    buccaneer Read Only Funster

    Joined:
    Oct 14, 2007
    This is pic of cover/coolant pipe/bracket and all fittings

    [​IMG]
  15. New Rover

    New Rover Read Only Funster

    Joined:
    Aug 31, 2007
    Thanks very much for that buccaneer!!!
  16. Teasy2007

    Teasy2007 Funster

    Joined:
    Sep 26, 2007
    Location:
    Rotherham South Yorkshire
    Thanks for the photograph and the information Buccanneer, could you tell me if your dealer fitted this for free under the warranty, and if so which dealer was it? Did you have to scream and shout or did they fit it with no problems??

    Mike
  17. wiljoy

    wiljoy Funster

    Joined:
    May 23, 2008
    Location:
    Crook, Durham
    Peugeot Munchkins

    Sorry, in the wrong place but you will get the message.
  18. wiljoy

    wiljoy Funster

    Joined:
    May 23, 2008
    Location:
    Crook, Durham
    Part Number Please?

    Hi, Do you by any chance have the Peugeot part numbers for these parts? My dealer is denying all knowledge of there existance today when my motor went in for recall work. Willjoy
  19. Wilbury

    Wilbury Guest

    Hi Teasy,
    Could you please tell us all the name of the dealer.
    Wilbury
  20. Teasy2007

    Teasy2007 Funster

    Joined:
    Sep 26, 2007
    Location:
    Rotherham South Yorkshire
    Do we have any "legal brains" on the forum??

    Who do we contact? is it trading standards? surely this mess cant just run and run, as Wiljoy said "£53,000!!!" and the service and product is not just PANTS, it could be highly dangerous if it affects steering etc.

    I dont know about Dom buying a motorhome at a good price, maybe he should be looking in detail at the pathetic customer service and it seems deliberate lack of care by Peugeot and its service garages.

    Mike

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