Confused with my RWG account. (1 Viewer)

[Lizbiebrowne]

I bought a RWG 200 Gb SIM card in September in preparation for a trip to France and Spain and I activated it at the start of October. I paid £20 for the SIM card with a debit card and I understood this to be a subscription which renewed automatically every month – however no further payments have been taken by RWG. The SIM card is still working, but its only been operating at 3G for the last few days. Can anyone advise me as to what’s going on?

 

[Trevor Wbm]

They switched their payment provider recently - you may have had an email about it - and the transition to the new one evidently hasn't been as smooth as it might have been. My phone (which now uses the RWG SIM all the time) stopped making outgoing calls a couple of days after the payment should have gone out - I contacted the help desk who asked me to subscribe again, which will hopefully sort it out. I did, we'll see.